What is predictive dialer and what is Click To Call ? Predictive dialer is such smart automatic telephone dialer system which dials out a telephone number from a list of telephone numbers in order to reduce holding time for both agent in call center as well as the person who is called from it. Though [...]
{ 3 comments }
Internet offers many services which are useful in our day to day life. There are many web portals which providing directory services which list traders, shops, local business houses, various service providers etc. along with with easy ‘search and find’ option. There are few challenges for maintaining a directory service portal with accurate information. For [...]
{ 9 comments }
In mobile world, we often hear about ‘Smart Phone’ . Now what is a smart phone ? As per Wikipedia definition :- A smartphone is a mobile phone that offers more advanced computing ability and connectivity than a contemporary basic ‘feature phone’. Smartphones and feature phones may be thought of as handheld computers integrated within [...]
{ 4 comments }
IVR (Interactive Voice Response) system itself is new in India even after decade of high telecom growth and penetration. And hosted IVR was almost unknown in India till recently. But now, few companies have come up with hosted IVR solutions to cater to few specific IVR applications. Till now, IVR systems were thought to be [...]
{ 11 comments }
Clickcall.in has recently launched “Click To Call” service in India. It is hosted IVR solution where website owner can sign up, buy outgoing calls and then put a “Call Me Now” button on their website. Hosted IVR at the back of this “Click To Call” would make two outbound calls, one to the website visitor [...]
{ 6 comments }
IVR (Interactive Voice Response) system can do many things and one of the most common task it performs is “Call Transfer”. Both inbound and outbound IVR may transfer the active call to some other telephone number or human agent once the IVR user chooses. Though in a call center environment, human agent may get information [...]
{ 4 comments }
Follow IVRSWORLD in Twitter
Follow IVRSWORLD in LinkedIN
Loading ...
