Home > CLI

CLI

3 reasons to upgrade from analog to digital CTI boards

by Uttam Pegu on December 9, 2009

There are many disadvantages of using analog CTI ( Computer Telephony Integration) cards. Apart from that, digital CTI boards offer many advantages over analog CTI boards and I would like to list three main reasons why one should upgrade to digital CTI boards from analog ones. Even in India, E1 connectivity or PRI lines are [...]

{ 5 comments }

IVRS for Making Money

by Uttam Pegu on April 22, 2009

As I wrote once about making money with IVR Software, I have finally decided to write what IVR applications can be used to generate monthly revenue. Till recently, IVR Application or IVR Software was thought to be used only for increase in efficiency, reduce cost, automatic complaint management etc. Not any more! There are now [...]

{ 2 comments }

STEPS FOR DEPLOYING IVRS

by Uttam Pegu on February 19, 2009

I keep getting requirement from many customers to deploy IVR in 2 days time after they have bought the CTI card. Is it possible to deploy IVR in 2 days ? According to me, Impossible unless you have the following assets in place: 1. Voice Artist both male and female and for at least three [...]

{ 0 comments }