CDR

How call log in IVR system benefits your business

by Uttam Pegu on December 30, 2010

Apart from many benefits of IVR ( Interactive Voice Response) System for any business, call logs of IVR can be very beneficial. Normally, all IVR systems maintain a detailed call logs also known as CDR ( Call Data Record). In any modern and intelligent IVR, Activity Report is also expected to be maintained where every [...]

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Voice Portal – Technical Challenges

by Uttam Pegu on March 13, 2009

The only direct revenue generating IVR Application is Voice Portal.  I have posted about using IVRS as Voice Portal before.  There I tried to explain the overall Voice Portal operation.  Here I would try to discuss about technical challenges of developing and running a voice portal. I would say, Voice Portal Application should be broadly [...]

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