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CTI based Call Screening System

by Uttam Pegu on December 6, 2011

One of the major advantages of CTI Applications is availability of huge computation power of computer along with telecom functions. Many telephone systems like PBX or answering machines can also have some computational power using which some call routing or other smart features can be implemented. But they can not perform highly complicated logical decision [...]

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Clickcall.in launches Click To Call Service in India

by Uttam Pegu on March 27, 2010

Clickcall.in has recently launched “Click To Call” service in India. It is hosted IVR solution where website owner can sign up, buy outgoing calls and then put a “Call Me Now” button on their website. Hosted IVR at the back of this “Click To Call” would make two outbound calls, one to the website visitor [...]

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Top 5 Tips for effective use of IVRS in Call Center

by Uttam Pegu on March 22, 2009

IVRS is supposed to be force multiplier in the filed of customer service in a call center. But is your IVRS increasing customer satisfaction or has become an irritant to your caller ? Here are five Tips to make your IVRS a force multiplier in your call center. 1. CRM Integration You must integrate your [...]

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