What is automatic call back systems ? Automatic call back service can be defined as calling back by customer care department of some organisation to its client when it is unable to attend the call by the client or solve the clients problem satisfactorily and make a follow up call later. Call back service is [...]
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Recently, Tata Docomo, India is advertising about IVR used in its customer care where it says that in order to keep it simple, they allow caller to speak to human agent quickly without going through maze of key-presses, listening lengthy and boring menu announcements! Well, one line comes to my mind quickly, if you want [...]
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Recently, there has been news about growth of outbound IVR systems everywhere in the world. I have also experienced people preferring outbound IVR over inbound IVR. Outbound IVR systems are being preferred in those kind of application where some customer authentication or verification like credit card authorisaton, phone banking, voice alerts are required or in [...]
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Predictive dialer can be termed as smart auto-dialer. Auto dialer dial out telephone number and handover or transfer the call to human agent in a call center. Once the dialed number answers, the call agent or telemarketer starts speaking as per the outbound call center function. Now there can be many situations where the process [...]
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