IVR, IVRS, IVR Software, CTI Cards, IVR Applications
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What is Click To Call ?
“Click To Call” normally refers to a website feature where an website visitor asks to talk to webmaster or website representative ( may be even call center) by entering his phone number. So, this Click to Call facility in a website mainly involves establishing a call [...]
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What is hosted outbound IVR service ?
Hosted outbound IVR service can be defined as a service provided by a IVR Service provider using which one can make outgoing calls to large telephone numbers and play a recorded voice as soon as the called party picks up the call. [...]
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The biggest reason why people hate IVR is for the following scenario :-
User calls to IVR number and he gets to hear an welcome message and asked few options. After that the user is put on hold saying ‘All our customer care officers are busy, Your call is important to us, we will transfer the [...]
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Implementing traditional voice mail using analog CTI boards is quite tricky. If the switch of EPABX does not support certain features, than it is almost impossible to implement traditional voice mail system with traditional operation. The major issue is finding out information of caller ID.
In a traditional voice mail system as I explained in [...]
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Predictive dialer can be termed as smart auto-dialer. Auto dialer dial out telephone number and handover or transfer the call to human agent in a call center. Once the dialed number answers, the call agent or telemarketer starts speaking as per the outbound call center function.
Now there can be many situations where the process as [...]
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