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IVRS as Voice Portal – Commercial Challenges

by Uttam Pegu on March 17, 2009

Continuing with earlier articles of Voice Portal, Use IVRS as Voice Portal and Voice Portal – Technical Challenges, here is my thinking about IVRS as Voice Portal and its challenges as a commercial revenue generator. We are operating a Voice Portal with various services.  The challenges we face can be explained as follows:- 1. New [...]

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FREQUENTLY OVERLOOKED PROBLEMS IN IVR APPLICATIONS

by Uttam Pegu on August 24, 2008

These are many small, but important design problems one often tends to overlook. I have tried to list them all. Kindly send me feedback if you have encountered any such problems. In a DTMF Based Menu Following are the frequently overlooked problems :-> 1. Long Menu Be it DTMF Driven menu or Voice driven menu, [...]

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