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IVR for Value Added Call Transfer

by Uttam Pegu on February 25, 2010

IVR (Interactive Voice Response) system can do many things and one of the most common task it performs is “Call Transfer”. Both inbound and outbound IVR may transfer the active call to some other telephone number or human agent once the IVR user chooses. Though in a call center environment, human agent may get information [...]

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How to detect DISCONNECT or Call End using Analog CTI Boards

by Uttam Pegu on February 21, 2010

One of the major problem faced by any IVR developer using analog CTI board is “Detecting Disconnect” after call is hung up by IVR caller. With different disconnect tones used by different PBX manufacturer does not help either. Detecting Call End or Disconnect is very easy while using digital CTI board with digital interfacing like [...]

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Developing an Outbound IVR Application

by Uttam Pegu on March 23, 2009

There are few basic difference between outbound and inbound IVR Application. Normal IVR Application deals with inbound calls and call transferring. But an outbound IVR performs the few more tasks than an Inbound IVRS! And this is purely call handling point of View. Though inbound application may have to do more computation as it has [...]

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