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Aculab

3 reasons to upgrade from analog to digital CTI boards

by Uttam Pegu on December 9, 2009

There are many disadvantages of using analog CTI ( Computer Telephony Integration) cards. Apart from that, digital CTI boards offer many advantages over analog CTI boards and I would like to list three main reasons why one should upgrade to digital CTI boards from analog ones.
Even in India, E1 connectivity or PRI lines are [...]

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Aculab offers boards and HMP software for IVR systems

by Ian Colville on April 8, 2009

Without doubt, interactive voice response (IVR) has become the ubiquitous technology in telecommunications applications. IVR solutions have a myriad of uses that are mostly taken for granted, however, the essence of an IVR system is its ability to offer ’self-service’ for the user, thus it can help to reduce cost and improve the customer experience.
Since [...]

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