What is IVVR ? IVVR ( Interactive Voice and Video Response) system can be thought of next generation of IVR system which includes ‘video’ apart from only voice in a typical IVR system. In an IVVR system, a caller will use a video call, will be able to choose options from his mobile phone screen, [...]
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E-com portal needs no introduction for anyone who uses internet. E-com has at least revolutionised the way we buy tickets to traveling, if not our groceries! Now, with advent of 3G services by telecom operators and affordability of 3G enabled phone with dual camera, we can hope to see IVVR portal for e-com portal! It [...]
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What is a Video IVR or IVVR ( Interactive Voice and Video Response System) ? This is nothing but IVRS ( Interactive Voice Response System), but it also has video. So essentially the calling terminal has to have video screen as well as video playing capability! It also requires high bandwidth, so existing POTS (Plain [...]
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