Voxeo, an well-known hosted IVR development tool provider, VoIP solution provider has acquired ClackPoint, the leading multimedia online collaboration platform.
Voxeo Acquires ClackPoint
Clackpoint is an interesting platform where many people can participate in a conference from variety of communication media, like IM ( Instant messaging, like GTalk, Yahoo Messanger, MSN etc.), website, traditional phone call. It has many options where participants can edit notepad in groups, chat in texts etc.
This platform is still in beta and under testing phase, but its features look very interesting as a unified communication system as it provides affordable conference facilities with all available communication media to everyone, right from friend circle to corporates.
Popularity: 29% [?]
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Telephonic survey has been quite common now a days and many people may have been called up by representatives from various companies where they try to collect information, feedback, opinion about their products or services. Here, a caller will have a set of questions which she asks the person who answers the call about the product which they are using and tick options as per their choices.
Normally, these kind of surveys have fixed set of questions and fixed set of answers to choose by the called party. So, outbound IVR can be used for conducting automated surveys with fixed set of questions and multiple options, answer to which would be chosen by the called party either by pressing keys or by speaking out the choice. This kind of automated telephonic survey is known as interactive voice response system ( IVR) surveys.
Popularity: 41% [?]
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BANGALORE: By 2020, India will be among the top five countries for clinical research. At a media workshop on clinical research on Thursday, Indian Society for Clinical Research (ISCR) member Arun Bhatt said it is one of the fastest growing sectors.
“Currently, India ranks 14 in the clinical research market, but will soon be among the top. It’s the next big thing in India. Other leading Asian countries are China and Korea,” he said. According to ISCR, the economic slowdown affected the industry in the initial four months. “The industry has picked up over the past nine months,” he added.
However, India’s contribution to global clinical research is only two-and-a-half-per cent.
Popularity: 23% [?]
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What is Invox ?
Invox is visual tool using which one can create a call flow of voice application ( IVR Application) and implement it without any coding in any language like VXML, VoicePHP or C++! It is an online web based tool which allows user to log in and design his voice application as per his requirement graphically, test it on Invox hosted IVR server and save it or start using it by buying a new phone connection!
Invox uses simple drag-and-drop method to add “greetings” on call connect, call transferring on DTMF press, data retrieval from database etc.!
So, one does not worry about specification of voice application, learning a language and than coding, just put together all ‘building blocks’ for any voice application visually and launch your IVR service!
It seems, Invox is the easiest and fastest tool design, test and deploy any voice applications as they rightly claim. I also signed up after a telephonic discussion Mr. Sreedhar from Invox who spent his time to teach and give me a demo of whole Invox thing!
Popularity: 55% [?]
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What is VXML ?
VXML, also known as Voice XML is W3C(World Wide Consortium) standard for specifying voice interaction between human and a computer. So, it essentially is a ‘tool’ or high level level language for scripting an IVR ( Interactive Voice response) application. It can take input from human in the from of DTMF digits, automatic speech recognition (ASR) etc. Like standard XML, it consists of many ‘tags’ specific to voice applications which are accepted as standards by W3C.
Voice XML or VXML can be used to specify a call flow in an IVR application without having to learn about CTI boards, its integration with switches, PABX systems etc.
What is VoicePHP ?
VoicePHP is another “tool” for developing voice applications which mainly integrates IVR applications to web. It can be thought of an extension of widely popular PHP language to build voice specific same way as any web application is built!
VoicePHP is tool which seems to be in direct competition with VXML for specifying voice applications on web. VoicePHP is a product from tringme.
Popularity: 50% [?]
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What is hosted outbound IVR service ?
Hosted outbound IVR service can be defined as a service provided by a IVR Service provider using which one can make outgoing calls to large telephone numbers and play a recorded voice as soon as the called party picks up the call. Calls could be scheduled by the client who is availing the outbound IVR service through either an web-based interface, or API ( Application Programming Interface) or URL link.
Recently, there has been few companies in India, which have started providing hosted outbound IVR services. It has become a good tools for marketing along with SMS(Short Messaging Services), Email alerts.
Usage of Outbound IVR Service:
There are many usage of outbound IVR services. It can be used to for the following :-
1. Promotional Campaigns
Any marketing agencies build up large number of telephone numbers of their clients over a period of time. So, when they want to launch or announce a new product in short period of time, automated outbound call is one option. Outbound IVR will dial out the numbers and play the audio clip announcing the new service, product and discount/sale.
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Popularity: 50% [?]
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Happy holidays season and Happy New year 2010 to all readers in general and visitors to IVR Blog during this holiday season in particular.
In case you wanted to read few useful articles about interactive voice response (IVR) system, here is a list of recommended articles :-
1. IVR as CRBT(Caller Ring Back Tone).
2. Choosing a CTI board for your IVR.
3. Choosing right IVR development tool .
4. Usability Tips for IVR Software.
5. Predictive Dialer and IVR.
6. Using Predictive Dialer smartly in Call Center.
7. List of RAD tools for IVR development.
8. IVR for making money .
9. Technical challenges in voice portal.
10. Use IVR as e-commerce portal.
I hope these articles will keep you busy while I will be back next year, 2010!
Popularity: 25% [?]
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According to latest research by T3i group, global IVR shipment has decreased whopping 27% in first half of 2009 as compared to the first half of 2008. Top 10 IV vendor, which supplied 630,000 IVR ports in first half of 2008, could reach only 230,000 in the same period.
Genesis, Nortel and Convergys topped first three positions in terms of number of ports shipped while Avaya, Nortel and Genesis occupied first three positions in terms of revenue. Few facts about global IVR market scenario in “InfoTrack for Converged Applications First Half 2009 IVR Market Report” :
1.Almost 79% of all IVR ports shipped in 1H09 support VoiceXML (VXML) versus a proprietary standard. T3i Group expects that by 2013, 95% of IVR ports shipped will support VXML. VXML enables Web sites to offer the same text-based applications, such as order entry, with speech recognition.
Popularity: 35% [?]
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