How IVR System is used as voice portal? Here is a simple guideline how to plan a IVR Software to use as voice portal and start earning revenue from the day one of launching the service.
1. Tie up with a Telephone Service Provider.
Normal revenue sharing is heavily tilted in favour of telephone operator in India. Tilted in favour of Voice Portal Operator in China and some European countries. If you could get 40% revenue for you from Telephone Operator, you have made a good bargain in India.
2. Select Services to be made available on the voice portal
Find out some exclusive and innovative ideas! If you have some really, really innovative idea, even Telephone Service Provider will help you! Few ever green services are
1. Jokes
2. Contest
3. Music
4. Astrology
5. Voting/Poll
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Popularity: 7% [?]
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Dialogic Corporation Enters into Agreement to Acquire NMS Communications Platforms Business!
MONTREAL, Quebec. September 12, 2008 – Dialogic Corporation (“Dialogic”) announced today that it had entered into a definitive agreement with NMS Communications Corporation (“NMS”) through which Dialogic plans to acquire the NMS Communications Platforms business, which provides enabling technology and tools for value-added services in mobile telecommunications. The NMS Communications Platforms business features the Open Access family of boards and APIs including PacketMedia Host Media Processing, and the AG series, TX series, CG series, MG series as well as the Vision family of servers and gateways.
Under the terms of the definitive agreement, Dialogic plans to acquire the NMS Communications Platforms business and associated assets and agreed upon liabilities for total consideration of $28M in cash, subject to certain adjustments set forth in such definitive agreement. The transaction has been unanimously approved by NMS’s board of directors and is expected to close in the fourth quarter of 2008 subject to the receipt of required regulatory approvals and satisfaction of customary closing conditions. The transaction is also subject to approval by the stockholders of NMS, and a special meeting of NMS’s stockholders is anticipated to be held during the fourth quarter of 2008. [click to continue reading…]
Popularity: 1% [?]
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A bad news to all ! 
The big boss, Dialogic is increasing prices of all its products by 15% to 20% from 1st October 2008! The old prices will not be applicable from 1st October 2008 and if anyone wants to avail the old prices, s/he has to place order on their respective Dialogic Vendors on or before 20th Sept. 2008.
Here is the complete price revision details : ( As sent to me by email by Mr. Pankaj Sodhi, GOIP TELNET SOLUTIONS Pvt. Ltd)
A] The following Dialogic® product families will increase in price 10% for all products [click to continue reading…]
Popularity: 3% [?]
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Developing an IVRS for fun and developing an IVR Application for enterprise use are quite different! There are many tools ( I listed a few in my previous post TOOLS FOR DEVELOPING IVRS ( CTI CARDS & SOFTWARE )), using which you might be able to develop an IVR Application in few minute. But the question is can they be customized enough to meet requirement of a customer? How much flexibility you have in terms of using any CTI card available in the market on which your Application will run ?
Here are few points one must consider for choosing the right development for right kind of application:-
1. TIME TO DEVELOPMENT
For fast development, use a RAD(Rapid Application Development). You might be constrained in customizing the IVRS features, but it will be really fast to develop a working IVR application. Some RAD tools like Voice Guide, EuroVoice, widely used and seem quite stable. [click to continue reading…]
Popularity: 6% [?]
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Choosing a CTI( Computer Telephony Integration) card might not be easy for them who are going to deploy them for the first time or who want to develop their first IVR Application. I am trying to give a short introduction of CTI cards and some thumbs rule to pick your first CTI card.
Number of Port Or Number of Channels:
CTI cards come in number of channels or ports! It means number of telephone lines you can connect to the CTI card and number of calls your IVRS will be able to handle simultaneously. So for development purpose, you might be interested in a single port or single channel! But such is life, you will not find any single port CTI cards! The minimum number of ports/channels in a CTI card is normally 4! But then it makes sense! [click to continue reading…]
Popularity: 24% [?]
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I am trying to list out Industries that should and must use IVRS. Also this write-up can serve as list of target industries by an salesman working in a IVRS Company! I don’t have to repeat the importance of identifying your target market and finding out potential market in this article in a competitive market that we are living now a days! I have tried to accumulate as many industrial sectors as I could get by googling/yahooing, still I must have missed out some sectors. I would be very delighted and happy add them here with proper source!
Here goes the list:-
1. Customer Service
General Information – Provide General Information to Customers including Hours of Operations, Mailing Address, Driving Directions, Employee Directory, Services Information, etc
Reminders – Remind Customers of Appointments, Late Bills, upcoming events, fund raising efforts, general information
Order Processing – Allow Customers to place order over the telephone automated
Credit Card Processing – Allow Customers to pay bills via the telephone
Customer Survey – Survey Customers to provide better customer services
Bill Collection – Remind Residents of Late Payments due, and provide automated Payment service
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Popularity: 6% [?]
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To develop IVRS, you need the following hardware and software tools
- Hardware
- Software
1. Hardware
1. PC – Available readily. Check your vendor if warranty becomes void when you open the chassis of the PC. Because you will open the PC to install CTI hardware.
2. CTI Cards.
There are many CTI vendors. And then there is Dialogic. Dialogic is now a EICON Company. Here is the list :
a. Dialogic – All kinds of CTI boards available. And very good SDK(Software Development Kit). Costly. The CTI bigboss. [click to continue reading…]
Popularity: 31% [?]
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