Apex Voice Communication, one of the major IVR based Service Delivery Plateform providers in the world, has announced about OMNILITE™, a menu-based web portal for customizing applications designed and developed in the graphically-based OmniView® Service Creation Environment. It works as a compliment toOmniView Service Creation Environment, OMNILITE allows non-technical people to configure, customise as well as manage any IVR Applications running on ApexVoice Platforms.
“The OmniLite product is the direct result of requests voiced by a number of our mobile Network Operator customers with call and contact centers,” said Elhum Vahdat, Executive Vice President of APEX Voice Communications. “They need changes in the customer experience to be made in various departments on systems hosted by the IT or Engineering department, without the need to involve IT or Engineering and without affecting the stability of the underlying application.”
The OmniVox3D SIP Application Server is the core component of the APEX Service Delivery Platform (APEX SDP™), a mature, field-proven and future-proof platform that delivers immediate returns on the new generation of voice, video and data enhanced services. The APEX SDPs inherent design ensures the scalability, reliability and high-availability required by mobile and fixed-line Network Operators and Value Added Service Providers, while its award-winning OmniVox3D and OmniView offer the flexibility for rapid deployment of service bundles across multiple networks – 3G, SIP/IMS, TDM/SS7, AIN/IN and converged. The APEX SDP and OmniVox3D together can process an almost unlimited number of applications, including converged Web 2.0 and Telecom services (mashups), Self-Service Optimization (APEX First Touch™), Network IVR, Video IVR, Interactive Text Response (ITR), Voice/Video Messaging, Real-Time Billing (Prepaid), Voice/Video Conference Calling, and Automated Collect Calling.
APEX is a global provider of Service Delivery Platforms and Application Servers to Network Operators, Value Added Service Providers (VASPs) and Value Added Resellers (VARs) for voice, video and data enhanced services. With over 15,000 installations across 95 countries since 1989, APEX continues to be a leader in delivering the latest solutions for mission-critical and revenue-generating enhanced services.
For complete Press Release : ApexVoice.