Admission Process in any institute or university/college is always seasonal and almost routine process. Admission department in universities are seen very busy during admission season which may occur once or twice depending on the university or college.
Websites of any university now days have a dedicated section for providing all required information about admissions to the university to students as well as parents. Apart from website, a dedicated IVR portal can also be used to provide admission related information on phone. One of the main advantage of using a phone for providing admission related information is, it is instant and convenient and high penetration of phones.
How IVR can be used to deliver information to students on time:-
1. Incoming IVR
An incoming IVR can be set up where anyone will be able to dial and listen to any recent update about admission to different courses, scheduled admission or coming a academic year.
Incoming IVR should also be capable of connecting to concerned admission official for any further assistance on demand.
The IVR should maintain all call records. These call records can be analised to know information like which courses are getting more caller. From the caller ID, one can find information about geographic locations of the caller.
These information will improve designing courses.
2. Outbound IVR
Outbound IVR can be used to alert students abut dispatching admit card for written test, sudden change of schedule for admission.
Outbound calls can also be made for promotional activities during admission season.