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miSystem : IVR Toolkit for Synway CTI boards

miSystem is an IVR Toolkit developed by Mokalmat is an LLC (Limited Liablity Company) from Cairo, Egypt. We have seen many Graphical IVR Toolkit for Dialogic CTI hardware, but miSystem is the first IVR toolkit I have come across which is built around Synway, a low cost CTI hardware.

miSystem : IVR Toolkit for Synway boards

Recently, I have been able to check out this miSystem IVR toolkit through Webiner by Amr Oreaba, who is co-founder of the Company, Mokalmat LLC providing efficient voice products and target-oriented solutions for your business while being distinguished from competition by our ease of setup and use, tailored to match your needs and low cost.

miSystem is an IVR system that is designed for rapid development of IVR call flows and Call center application over Synway Cards(SHT, SHN and SHD series).

miSystem miFlow Home Screen

It consists of a core server that runs the call flows and handles the CTI boards. It comes with embedded web server where you can monitor the channels status, upload call flows & voice prompts and Deploy the call flow through the administration web interface miAdmin.

miSystem - Multiple DTMF

A free developer GUI miFlow is supplied to draw your call flow via Drag-and-Drop technique where you can build a very complex call flow in minutes. This can be downloaded from here – Download miSystem miFow

miSystem - HTTP Integration

According to Amr Oreaba, miSystem current supports Synway cards only and will support other hardware vendors in future.

miSystem is complete IVR solutions actually which can be used off-the self, draw some call flow using its miFlow and it starts working! It has some features like call transfer, fetching data from Database as well as HTTP.

It also takes care of finer details about multiple DTMF digits detection, key press through etc.

This IVR Toolkit should fulfill many IVR systems requirement with simple call flow under a tight budget.

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{ 4 comments… add one }
  • Jayakrishnan K June 22, 2011, 10:23 am

    Just to jog your memory, Xtend IVR Toolkit has supported Synway boards since 2007. Other boards supported by Xtend IVR includes Dialogic, Donjin, Diva Server, Pika, NMS, Ai-Logix, Opal, Skype and generic TAPI devices. Upcoming planned support includes boards Keygoe, Sangoma and Yeastar.

  • Uttam Pegu June 22, 2011, 10:59 am

    Hi Jayakrishnan,
    Yes, ExtendIVR is the IVR Toolkit which I suppose, has the highest number of CTI hardware support!

    Thank you for the update!

  • Ratan July 2, 2011, 8:43 pm

    Dear Pegu,

    I am searching about IVR implementation and found your posts are rich in the information. Gr8 work!!

    Secondly, I would like to see one post something like hardware to IVR toolkit in matrix format.

    | IVR Toolkit 1 | IVR Toolkit 2 | IVR Toolkit 3 |
    Hardware 1 | Y | Y | |
    Hardware 2 | | | Y |
    Hardware 3 | Y | | Y |

    I believe add much value to your post and me to build my IVR solution.


  • IP Store August 3, 2011, 5:14 pm

    That’s a great way to understand IVR system with the help of this diagram…

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