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How to establish a low cost 8 seater Call Centre with Dialogic HMP 3.0

Recently, I met a person who asked me, how can one establish both inbound/outbound call centre with the lowest investment possible ? This has led me to think, what would be the lowest cost possible call centre if one wishes to build for himself and who is capable of developing software himself.

I worked with him to write down the the minimum desired features in the call centre:-

1. It should be able to receive incoming calls and transfer it to a agent as per key-press.

2. The conversation should be recorded.

3. Agent should get an popup on her computer with call details, option chosen.

4 Agent should be able to make an outbound call and this should also be recorded automatically.

5. Software to update call status or process status as per the call centre work, for example, complaint management system.

6. MIS for Call data record

Hardware requirement :-

1. One TDM/Analog Telephone Lines to IP gateway like Matrix Comsec SETU VFXTH
Rupees : 30000/-
2. 8 PCs: Rs. 150,000/-
3. switch and cabling, Rs. 10000

Low Cost Call Center with HMP 3.0

Low Cost Call Center with HMP 3.0

Software requirement:-
1. 8 HMP 3.0 for Windows Licenses Rs. 24000/-
2. Kapanga Software : Freely available for non-commercial use.
3. Customised IVR and pop up software.

So, the total one time investment would be Rs. 230,000/- approximately. With these equipments, one can be ready with a working call centre.

How ?

1. All the agent PCs would be installed with Kapanga Software along with a custom developed pop up application.

2. IVR Application will be developed to receive incoming calls through IP Gateway and transfer the call to agent by dialing out the local IP address of the agent PC.

3. IVR will record the voice communications too.

4. IVR will maintain all call logs and trigger the popup application t agent desktop as soon as it dials the agent PC.

5. IVR Application will maintain free agents and transfer calls to agents using LRU ( Last Recently Used).

6. Agents will also be given a software to select a phone number and dial out. Or IVR will be configured to dial out automatically from a database of telephone numbers

So, using Dialogic HMP 3.0, it is possible to build a low cost call centre without having to buy many hardware or software!

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{ 53 comments… add one }
  • Chaitanya February 7, 2013, 4:00 pm

    Or you could sign up for Cloudagent, http://www.cloudagent.in for a full featured cloud based contact center and start receiving and making calls with screen pop etc with zero capex and a fraction of the cost 🙂

  • Suresh March 18, 2013, 8:45 pm

    Well, We can also use Genesys Agent Desktop with IVR Functionalites or Microsoft Lync Communication platform integrated on top of contact center Platform. Which will be a very minimal amount to provide an hosted solution 🙂

    • Santosh kumar September 13, 2016, 6:34 pm

      I want to start a call center my budget is 15 lake Indian rupee . I want to know the process from basic(A-z).

    • Santosh kumar September 13, 2016, 6:46 pm

      I want to start a call center . I want to know the process from basic(A-z). How I can take process from the companies? I understand you will provide me software but I want to know about the clients from which I will take the process.
      Thank you

    • Rahul tomar October 9, 2016, 1:51 pm

      Looking process backend or inbound

  • Green Mugerwa April 8, 2013, 6:00 pm

    Please get back to me I am excited about the low cost 8 seater call centre, that we would want to establish as a very SME in Uganda

  • Earnest Andrews May 14, 2015, 4:29 am

    This is Earnest Andrews from Kolkata. I want to start my own 5-seater call-centre (outbound – uk survey process) in Nagpur. Please mail me the information and procedure in details of how should I start a call centre . My mobile no. is 07278973449. My e-mail is earnest1978@rediffmail.com. Thanks.

  • S Ranjan Nayak July 23, 2015, 10:12 am

    Hi, I Am planning to Start a 5 seat Inbound and Outbound Center, Can you help me what are the stuffs required and how much it will cost me.

  • deepak October 26, 2015, 5:25 am

    if i set a 8 seater call center , how much bussiness can made by it.

  • deepak November 9, 2015, 6:20 am

    I want to start minimum 5 seater call center. in badlapur, maharashtra. in anyway prossess. help me how too, and what to do. for estabilising. and how much it will cost approx. and by the end of month how much i will earn.

  • Daramola Olabode O November 27, 2015, 12:14 pm

    Please I intend to start an 8 seater call centre in Nigeria. Kindly let me know what to do and the cost implications. Thanks.

    • rishanki saxena June 4, 2016, 5:53 am

      Hello Mr. Daramola Olabode O,

      Our Company provides the complete end to end Call Centers Solutions.
      We Successfully implemented our solution in Nigeria also. For further details,You can visit our Company Website Teckinfo Solution Pvt Ltd or you can drop us an email regarding the requirements at rishanki.saxena@teckinfo.in .

      Thank You

  • Tejeswar December 26, 2015, 2:06 pm

    Appreciate this post. This gives a little breif on starting up a BPO. I am starting up a 5 seater BPO in Bangalore. Please suggest me the most effecient and affordable way to set-up my own BPO. Thanks in advance.
    Contact : 8123614295
    Mail : bonda.tej@gmail.com

    • rishanki saxena June 4, 2016, 6:40 am

      Hello,
      Our company provides the complete software for call centers Suite along with Performance Monitor and Voice Logger.For complete details, you can further send us an email at rishanki.saxena@teckinfo.in along with your requirements.

  • Vivek kumar January 24, 2016, 3:00 pm

    I want to start minimum 6 seater call center in allahabad (u.p.) help me how too meet any process and i can estebilising and how much it will cost approx. How much i will earn end of the month. Please reply to me soon

    • rishanki saxena June 4, 2016, 5:22 am

      Hello,
      Our company provides the complete software for call centers Suite along with Performance Monitor and Voice Logger.For complete details, you can further send us an email at rishanki.saxena@teckinfo.in along with your requirements.

  • Sukaran Gupta April 8, 2016, 8:15 am

    I want to start an outbound BPO in Jammu. Please suggest me the process to start and amont of investment required and also tell me from where i can buy the software and all the equipments required…

    • Uttam Pegu April 8, 2016, 8:36 am

      Hi Sukaran,
      I would recommend you to get in touch with Mr. Deepanker, email id : deepanker.tamta@donjin.com

    • rishanki saxena June 4, 2016, 5:57 am

      Hello Mr. Sukaran Gupta,
      Our Company is one of the award winning leading providers of complete end to end Call Centers Solutions.For further details, you visit our website “Teckinfo Solution Pvt Ltd.” or you can drop us an email regarding the requirements at rishanki.saxena@teckinfo.in .

      Thank You

  • Sachin saxena April 10, 2016, 7:00 am

    Dear sir
    We are having 2 years experience in zenpact and 7 years in banking.
    Ours qualification are
    B.e computer and MBA. Kindly do need full.
    We are optimistic regarding 10 seat boo

    Regards

    Sachin

  • amujo April 14, 2016, 10:37 am

    I am planning to set up a low cost call centre for smallholder business owners in Nigeria. Please how can you be of help?
    Contact me on +2348056433361 or email on amugoldmedia@gmail.com

    Thank you

  • SHYAMLAL MV April 17, 2016, 12:12 pm

    I would like to start a call centre with 10 seats. plz provide me the details at mvshyamlal123@gmail.com

  • Busola Abolade April 20, 2016, 9:49 pm

    What are the requirements (equipments and software) for starting up a 4 seater call centre (inbound and outbound). Looking forward to your response

  • sekhar P April 30, 2016, 3:29 am

    We are thinking of setting up a 10 seater call center in Pune. This is a 24×7 operation and needs to be highly reliable (99% uptime). It requires both inbound and outbound (but mostly inbound). Recording is essential. Premise will be provided and we need to buy all the equipment (PC, Telephones, IVR, gateway…). Please let me know approximate CapEx and OpEx for setting up and running the operation.

  • Naaz Syed May 26, 2016, 7:46 am

    Hello,
    Appreciate your post.
    We would like to start 10 seaters inbound call center kindly advise on location ie Hyderabad or extended Suburb, Mumbai….it could be bhayander or Vasai Road,
    which is better for above startup business.
    Also would request you share estimation for a low cost call center for May, 2016 along with some addition inputs of yours.
    This would be my 1st business so please please guide me on how call center business is better than small takeaway startup business.

    Many Thanks,
    Naaz

  • mohan Balpande June 5, 2016, 11:06 am

    Mujhe ek call senter open krna hai . mere city me

  • Shreyash June 28, 2016, 3:32 pm

    I want to open successful call centre with leads, software and hardware and run it successfully in Kolkata. shrejisharma@gmail.com

  • Swapnil Raipure July 3, 2016, 1:53 pm

    Dear sir , I am planning to set a call center inbound and outbound apx 10 seater in small place …so let me know about all process nd how much cost need

  • santosh tiwari July 16, 2016, 8:36 am

    Hello sir/mam Actually I want astart a small bpo inbound or outbound business so please suggest me about this( with complete details) my contact no. 09098027980

  • ANURAG July 18, 2016, 5:41 am

    Dear Sir,
    I want to start a center in Ranchi(Jharkhand) as soon as possible. Please suggest me the process to start and amount of investment required.

    • Ritesh Dalmia October 8, 2016, 9:37 am

      Our Company provides to Inbound Domestic voice projects . We are located in All over India. We are having Chit-Chat voice projects .You can drop us an email regarding the requirements at bpoproject@dalmiainfo.com
      My Skype ID: dalmiait
      Mobile/Whatsapp: +91 – 9314265178,9024240000

  • Koushik Haldar August 15, 2016, 4:59 pm

    Sir my name is Koushik Haldar,

    Me and my partner want run a low costing inbound technical support desk with 10 seater please help me out. We are really excited about know everything. Please contact with me. My mobile number 7278641889 and my email address koushikhaldar24@live.in

  • Mahendra zore September 3, 2016, 6:38 am

    I just want to start call center domestic ..so can u provide some information….9823006476

  • waseem September 6, 2016, 10:36 am

    Hello sir i want to start a 8 seater call centre in my own town adilabad. So could you please help me to start up how can i start ? What i have to do ? This is my first business . Please help me to sort out . My mobile number is 7569418523 waiting for your reply .

  • Ankit gunjariya September 7, 2016, 4:01 am

    I would like to start new small call center any one help me .

  • Ankit gunjariya September 7, 2016, 4:03 am

    I would start a new small call center any one help me for information .
    Mo – 9157948473
    EMail id- ankitgunjariya71@gmail.com

  • Rohan More September 7, 2016, 8:18 pm

    If you are thinking of opening or running a successful BPO/KPO, we can help you train your employees on different behavioral and technical subjects.

    Request you to share your credentials so we can get in touch with you with possible solutions.

  • Rakesh Rathi September 7, 2016, 10:01 pm

    I am interested to start a Call Centre for TeleMarketing – with 10 People plus 1 Team Leader. Please guide me regarding Software, Hardware and Space required – Thanks. 9322234323. Rakesh Rathi

  • praveen kumar tyagi September 8, 2016, 8:55 am

    I want to know that how we can get a client and what is the total money to invest or where we can get the hardware and software

  • praveen kumar tyagi September 8, 2016, 8:58 am

    I want to know that how we can get a client and what is the total money to invest or where we can get the hardware and software ad it is needed for the BPO and I want the 10 seater inbound and outbound process so what will b the expense for that

  • Vijay kumar September 12, 2016, 1:12 pm

    Me and my partner want to start minimum 5 seater call center. in Delhi inbound prossess. help me how too, and what to do. for estabilising. and how much it will cost approx. and by the end of month how much i will earn.

    Me and my partner We are really excited about know everything. Please contact with me. My mobile number 9643127870 and my email address.
    vkumar97161@gmail.com

  • Aiyaz September 20, 2016, 2:30 pm

    How to start 10 sitter call center with full information.

  • Ambar September 24, 2016, 9:07 am

    I want to start a new Bpo of 5 to 10 seats

  • Manish kumar September 28, 2016, 7:47 pm

    I would like to start a call centre with 10 seats. plz provide me the details at manish.acerc@gmail.com

  • Manish kumar September 28, 2016, 7:49 pm

    I would like to start a call centre with 10 seats. plz provide me the details at manish.acerc@gmail.com and contact me at 9871365271.

  • Rajesh yadav September 30, 2016, 8:41 pm

    Pls guide me, I want to start a call center in my city so that I can provide a part time job opportunity to our city student so that they can afford their fees as well they can get experience. Suggest me how I can start

  • Ritesh Dalmia October 8, 2016, 9:34 am

    Hi,

    Inbound Project Process:
    What is the Process?
    It is a voice chat service across key Telecom Operators, where agents are hired for chit chatting on inbound calls – in this case, only female candidates are required. The candidates are required to
    maximize talking hours without indulging in any vulgar talks.
    The day is counted from 00.00 to 24:00 am . The more an agent talks the more payment she (and the
    call centre) would receive as per the payout slab mentioned below.

    Details of the Process:
    Activity
    These girls have to only talk on the mobile phone through a Chat ID, without revealing their personal
    details (name, mobile no., location). They are free to operate from their homes.

    Shift Timings: 24* 7
    Payment: on commission basis
    Payout Slab: Hours counted on basis of Talking time
     6 am – 9 pm: Day time payout of INR 30/ hr
     9 pm – 6 am: Night time payout of INR 40/ hr

    Payment and Reporting:
    1. The payment will be based on the daily MIS calculations from the beginning of the month i.e. 1st
    of every month till the end of the month i.e. 30th/31st. The payment will be made through
    cheque – Details would be shared later.
    2. The Agent MIS report will be shared with call centre on a daily basis.

    Total Requirements:
    Circles for Activity: Across India
    – Need 20 seats for every circle
    – No Upfront
    – No registration Charges
    – Only INR 25,000 security for Chat ID, which will be refundable after completion of agreement.
    This needs to be done to ensure there are no fraud activities involved.
    – Payment would be made only through cheque.

    Approx. Earning:
    Total – 20 Agents
    If An Agents talks for 10 hrs in day
    10 Hrs * 30 Days * 30 Rs = 9,000 Rs/ Monthly
    For 20 Agents:
    20 Agents * 9,000 RS = 1,80,000 (Average Monthly Billing )
    Can Increase Agents on Performance Basis.
    Contact Details:
    Ritesh Dalmia
    Dalmia IT Solutions Pvt. Ltd.
    Registered Office:
    41, First Floor, Kamdhenu Shopping Centre,
    Shastri Nagar, Jaipur – 302016

    Ph: 0141 – 4064800
    Mobile/ Whatsapp: +91 – 9314265178,9024240000
    Skype ID: dalmiait
    Email ID: bpoproject@dalmiainfo.com

  • Ritesh dalmia October 25, 2016, 10:19 am

    Hiiii

    Our Company provides to Inbound Domestic voice projects. We are located Agents in All over India. We are having Chit-Chat voice projects with good payouts. we can currently agents. please provide full details your/Companys profile on the mail mentioned above i will send you the details of the projects which we have. You can drop us an email regarding the requirements at Email ID: bpoproject@dalmiainfo.com

    My Skype ID: dalmiait
    Ph: 0141-4064800
    Mobile: +91 – 9314265178,9024240000

    * Thanks & Regards
    Ritesh Dalmia

  • Biajaya October 29, 2016, 6:45 am

    Data Entry Process available with a good payout!!
    Fresh Centers can also take this process…
    For further discussion plz Contact:-
    Mail id:- bpo@richasoftwaresolutions.com
    Mob no:-9040014050
    Skype at:- bpo.richa

  • sanjay yadav November 4, 2016, 8:06 am

    I want to start 5 seater call center can you tell me how much money required for start a call centre

    • Ritesh Dalmia November 15, 2016, 11:46 am

      Hiiii

      Our Company provides to Inbound Domestic voice projects. We are located Agents in All over India. We are having Chit-Chat voice projects with good payouts. we can currently agents. please provide full details your/Companys profile on the mail mentioned above i will send you the details of the projects which we have. You can drop us an email regarding the requirements at Email ID: bpoproject@dalmiainfo.com

      My Skype ID: dalmiait
      Ph: 0141-4064800
      Mobile: +91 – 9314265178,9024240000

      * Thanks & Regards
      Ritesh Dalmia

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