The other day, I was discussing with Jarek of Ositron, my good friend from Poland, and he informed me about very interesting IVR application to be used in mining industry! Basically it is a simple outbound IVR application, but it can be very useful in automatic monitoring of miners working underground and alert.
With fresh from the 33 Chilean miners trapped underground for 69 days, this IVR application can at least raise an alarm in time!
How does it work ?
It is a simple outbound IVR applicaion which will dial every miner once in every 5 minutes. The miner does not have to do anything, but just pick the call once. IVR system will know miner is well and hearty. But if the miner does not answer the call from IVR, the IVR application would again call him n 2 minutes, then also if there is no reply from him, IVR would raise an alarm for human intervention immediately.
A complete system may work as follows :-
1. When ever a miner goes to work, he would punch attendance which IVR will record and start calling him periodically.
2. When a miner comes out, he will log his departure and IVR will no longer make the outbound calls to him.
3. When a miner is unable to respond in the first call, IVR will call him within 2 minutes and would repeat for 2/3 times. After that, IVR will raise an alarm.
4. When IVR raises an alarm, it can check with other miners to get information about the miner who is not responding.
This is a simple outbound IVR but it can be very interesting application of IVR system in real life, mission critical operation. Anything may happen while a miner is working alone under ground. But regular and periodic monitoring by IVR may help prevent any unwanted incident and avoid human life loss with timely intervention.
Apart from mining, there are deep well where people work under ground using radio communications. The same kind of IVR should be usable in such scenarios too.
With recent trappings of 33 miners under ground from 69 days in Chile should, safety of miners working underground would be more urgent and I hope IVR can contribute in automatic monitoring of miners.