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Smartphone and IVR

In mobile world, we often hear about ‘Smart Phone’ . Now what is a smart phone ? As per Wikipedia definition :-

A smartphone is a mobile phone that offers more advanced computing ability and connectivity than a contemporary basic ‘feature phone’. Smartphones and feature phones may be thought of as handheld computers integrated within a mobile telephone

Now the question what ‘smart phone feature’ does it have ? Can a ‘smart phone’ IVR like services ? Smart phone features of IVR like voice mail, answering machine or any other smart call features which presently handled by switch or PBX ? When it can not do any of these smart things expected out of a ‘phone call’, why do are they called ‘smart phones’ ?

IVR Functionality in Smart Phones

May be, the time has come when Mobile Phones will have built-in IVR capability in it or some smart guy will create an App down-loadable from IPhone store, which will have start voice mail function when the phone is in silence mode or when a person is in a meeting, in a conference or busy, without having to pay the phone company for using these services! After all, the so called phone is almost hand-held computing devices running highly technical sounding operating systems like Android, Windows Mobile, IPhone OS4, Linux etc.!

And that may explain the sudden visits to this IVR Blog by people searching “Embedded System for IVR Software of Mobile“, an interesting phrase, in Google. And most probably, some people may have already started working on developing IVR capabilities in mobile phones!

Think about the dual SIM ( Subscriber Identification Module), which could have have call patching or call bridging feature and do many more thing itself without having to use conference facility provided by telephone company! A truly smart feature in a mobile phone, right ?

One should not be surprised if next generation Smart Phones will come with IVR feature among others!

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{ 4 comments… add one }
  • Manoj September 10, 2010, 4:06 pm

    Look at the possibility when we have VOIP legalised in India and Virtual Number could be hosted at a Hosted IVR location. Cant we have a full fledged IVR running over a personal Mobile Number then?

  • Ankit September 10, 2010, 11:10 pm

    I think the solution for IVR on mobilephone is there. PS: http://www.getjar.com/mobile/3477/interactive-voice-call-master/

  • Uttam Pegu September 11, 2010, 12:52 am

    Hi Ankit,
    Thank you very much for the link!

    The application is available since 2007! I will surely try that application!

  • Steve November 25, 2010, 11:17 am

    Have a look here

    IVR voice is dead with the tidal wave of smartphones
    IVR visual is born.


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