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Happy New year 2011 wish from ivrsworld.com

We wish all our readers, web visitors, sponsors and associates a very happy new year 2011!

So, at the end of an eventful year 2010, we would like to list few articles here for some quick reading and reference :-

1. Top 5 reasons for opting hosted IVR solution
2. Types of IVR Development Tools
3. Few important finer details of IVR Software
4. Can outbound IVR replace predictive dialer ?
5. How to choose IVR Solution


1. Top 5 reasons for opting hosted IVR solution
IVR Hosting is growing world-wide and many people are increasingly opting for Hosted IVR solutions. Though hosted IVR Solution may not be able to replace On-Preimse IVR solutions in some cases, but here are top five reasons why one should opt for IVR hosting.

2. Types of IVR Development Tools

Like many emerging services and technologies, development of IVR services too have many competing methods to develop IVR software. While Googling, interacting with various IVR companies, professionals I have found out some different types of IVR development tools or ‘school of thought’ as they call!

3. Few important finer details of IVR Software

There are few parameters or features of IVR which are important and are common to almost any type of IVR application. These parameters play very important role in making the voice application more user friendly. These parameters are used at many stages in IVR software or in any call flow. I hope, knowing these would help people who are looking to develop an IVR or looking to purchase IVR software.

4. Can outbound IVR replace predictive dialer ?

While outbound IVR systems are being widely used now a days for many promotional activities, but outbound IVR potential as smart predictive dialer is still to be tapped.

5. How to choose IVR Solution

IVR (Interactive Voice Response) Systems are available in two ‘forms’, hosted IVR and On Premise IVR. Choosing right IVR solution among these two types, may not be easy. I would try to document few points to consider between the two IVR types.

Finally, good by to year 2010 and welcome to year 2011!

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