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What is IVR System ?

So you have made call to some one and you get to hear some other voice (pleasant, sweet and female! Or a stony, emotionless, monologue by your ‘someone’, “I am not here, please leave your message after the beep. Thank you. BEEP”) asking you to leave a message! Surprised to hear such a pleasant voice? (Are you stumped and look for piece of paper and a pen and then go crazy how the hell you are going to leave your message after the BEEP?) What were you expecting your lovers trademark Hello? Well that was a kind of IVRS – Interactive Voice Response System.

The example above is commonly known as Answering Machine, Auto Answering Machine, Voice Mail, Voice Mail Box, Telephone Voice Recorder, Auto Attendant and many more names. I will keep adding them, is not that why this IVR BLOG is for?
Now, if you ever made to calls to all those toll free numbers that starts with 1800(India) or 800 (for USA) and all?(Well I will definitely add these prefix for toll free numbers for other countries too and by now you know why ). What you hear ? A very pleasant voice, “Welcome to …” Well, if you were calling in fit of rage that your X stuff broke down for no reason and you want it rectified ASAP, the pleasant voice pacifies you! At least it does to me always. (If it does to you too, share me by leaving a comment). Then you are prompted to press some key on the phone, or you are asked to say your reason of the call. It also gives a list of options and how to choose the options. Or you might get to hear a background music while the “Lady” at the other end is talking! Hell, do you realize you are not talking to a lady, but to a machine ? Never thought like that ? Well indeed you talk to a Machine, and you are actually interacting with a very, intelligent machine with a very pleasant voice, who never gets angry, upset, only feel sorry when she does not understand you ( your voice or your key, happens often though) and she says that she could not understand and let you try again and again. Wish you had such a woman as your girl friend or wife?

Now you have realized that intelligent lady is called IVRS – Interactive Voice Response System! How crude! Such a lovely machine and such a technical sounding name!

Interactive Voice Response (IVR) system is widely used now a days. Call centers, Medial trials, complaint management and booking, travel industries. all use interactive voice response system. It automates many business processes and provides useful information over telephone.

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{ 4 comments… add one }
  • Krishna November 3, 2009, 12:18 pm

    Hi,

    Greetings.

    We are looking for IVRs system the best services providing companies in Hyderabad
    we have planing for integration of our call centre Need Quotation kindly contact me.
    Its an urgent enquiry. Let me know your reply very soon

    Regards,
    Krishna.A
    9700003388
    GeMan Group of Company

    • Arichandran January 6, 2011, 5:53 pm

      Please Contact Us in bewlow mentioned address

      Corporate Headquarters
      VoiceGate Technologies India Pvt. Ltd
      ‘Navbahaar’, 10-3-299/2/B,
      Humayun Nagar,
      Hyderabad 500 028. (A.P.) India

      Call
      91 40 23537863

  • Devaraj January 28, 2011, 12:02 pm

    We are looking for IVRs system the best services providing companies in Chennai
    we have planing for integration of our call centre Need Quotation kindly contact me.
    Its an urgent enquiry. Let me know your reply very soon

    Regards,
    Devaraj
    Transweave Solutions Pvt.Ltd
    chennai,
    9884438972

  • Matt Smith February 26, 2018, 9:15 am

    sip2dial gives high-quality IVR software (interactive voice response).It reduces your cost per call by letting customers choose the type of help they want such as self-service or speaking to an agent.

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