The most important and straightforward form of communication available to us is the spoken word. So why is it that in our everyday lives we have to mess around with keys and keypads to be able to communicate with a device? In fact, the key to direct dialog between man and machine without recourse to other aids is language.
The voice compass is the compendium for Information and Communications Technology (ICT) and looks at the domain of voice, i. e speech applications on the telephone in full detail. Nowadays, every businessman, entrepreneur, manager or decision maker needs to be informed about the possibilities regarding voice applications. The voice compass gives a compact account thereof.
Have a look into this compendium which Detlev did with more than 17 years working in IVR business.
A preview is available at: