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	<title>IVRS WORLD</title>
	<link>http://www.ivrsworld.com</link>
	<description>IVR, IVRS, IVR Software, CTI Cards, IVR Applications</description>
	<lastBuildDate>Tue, 09 Mar 2010 09:44:05 +0000</lastBuildDate>
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	<item>
		<title>Top 5 things people hate about IVR</title>
		<description><![CDATA[
Everyone involved in IVR industry may have heard reasons why normal users, customers &#8216;hate&#8217; using IVR ( Interactive Voice Response) Systems. There are many reasons why people hate using IVR and how IVR could be made more user-friendly with good VUI design practices. I thought I would update top five things about IVR that people [...]


Related posts:<ol><li><a href='http://www.ivrsworld.com/usability/why-people-hate-using-ivrs/' rel='bookmark' title='Permanent Link: Why some people hate IVRS ?'>Why some people hate IVRS ?</a></li>
<li><a href='http://www.ivrsworld.com/usability/top-5-tips-for-effectve-use-of-ivrs-in-call-center/' rel='bookmark' title='Permanent Link: Top 5 Tips for effective use of IVRS in Call Center'>Top 5 Tips for effective use of IVRS in Call Center</a></li>
<li><a href='http://www.ivrsworld.com/vui/voice-user-interface-vui-design-tips/' rel='bookmark' title='Permanent Link: Voice User Interface (VUI) Design Tips'>Voice User Interface (VUI) Design Tips</a></li>
</ol>]]></description>
		<link>http://www.ivrsworld.com/general/top-5-things-people-hate-about-ivr/</link>
			</item>
	<item>
		<title>Speaker Recognition for caller authentication in IVR</title>
		<description><![CDATA[
What is Speaker Verification
     Speaker  verification, also known as speaker recognition, can be defined as process of authenticating ones claimed identity by comparing their voice and previously recorded or computed speech characteristics (voiceprint, which is as unique as finger print ). While speech recognition is widely used in IVR, speaker [...]


Related posts:<ol><li><a href='http://www.ivrsworld.com/voice-portal/speech-recognition-in-voice-portal/' rel='bookmark' title='Permanent Link: Automatic Speech Recognition in voice portal'>Automatic Speech Recognition in voice portal</a></li>
<li><a href='http://www.ivrsworld.com/advanced-ivrs/ivrs-ivr-speech-recognition/' rel='bookmark' title='Permanent Link: IVRS and Speech Recognition'>IVRS and Speech Recognition</a></li>
<li><a href='http://www.ivrsworld.com/cti-cards/detecting-caller-id-on-dialogic-d4pci-analog-card/' rel='bookmark' title='Permanent Link: Detecting Caller ID on Dialogic D4/PCI Analog card'>Detecting Caller ID on Dialogic D4/PCI Analog card</a></li>
</ol>]]></description>
		<link>http://www.ivrsworld.com/speaker-recognition/speaker-recognition-for-caller-authentication-in-ivr/</link>
			</item>
	<item>
		<title>Voice Portal services in India</title>
		<description><![CDATA[
Voice portal services in India are one of the most successful VAS ( Value Added Service) in terms of revenue generation. Voice portal is steadily growing in India. Voice Portal operators like OnMobile, One97, Cellebrum ( Now Spice Digital),  IMI Mbile, Rajasthan Patrika,  etc. are few players who are spearheading the voice portal [...]


Related posts:<ol><li><a href='http://www.ivrsworld.com/voice-portal/ivr-as-voice-based-value-added-service/' rel='bookmark' title='Permanent Link: IVR as Voice Based Value Added Service'>IVR as Voice Based Value Added Service</a></li>
<li><a href='http://www.ivrsworld.com/voice-portal/speech-recognition-in-voice-portal/' rel='bookmark' title='Permanent Link: Automatic Speech Recognition in voice portal'>Automatic Speech Recognition in voice portal</a></li>
<li><a href='http://www.ivrsworld.com/voice-portal/ivrs-as-voice-portal-commercial-challenges/' rel='bookmark' title='Permanent Link: IVRS as Voice Portal &#8211; Commercial Challenges'>IVRS as Voice Portal &#8211; Commercial Challenges</a></li>
</ol>]]></description>
		<link>http://www.ivrsworld.com/voice-portal/voice-portal-services-in-india/</link>
			</item>
	<item>
		<title>IVR for Value Added Call Transfer</title>
		<description><![CDATA[
IVR (Interactive Voice Response) system can do many things and one of the most common task it performs is &#8220;Call Transfer&#8221;. Both inbound and outbound IVR may transfer the active call to some other telephone number or human agent once the IVR user chooses. 
Though in a call center environment, human agent may get information [...]


Related posts:<ol><li><a href='http://www.ivrsworld.com/ivr-tips/call-transfer-on-isdn-pri-interface-with-pbx/' rel='bookmark' title='Permanent Link: Call transfer on ISDN PRI interface with PBX'>Call transfer on ISDN PRI interface with PBX</a></li>
<li><a href='http://www.ivrsworld.com/usability/top-5-tips-for-effectve-use-of-ivrs-in-call-center/' rel='bookmark' title='Permanent Link: Top 5 Tips for effective use of IVRS in Call Center'>Top 5 Tips for effective use of IVRS in Call Center</a></li>
<li><a href='http://www.ivrsworld.com/crbt/implementing-crbt-using-isdn-pri-links/' rel='bookmark' title='Permanent Link: Implementing CRBT using ISDN PRI links'>Implementing CRBT using ISDN PRI links</a></li>
</ol>]]></description>
		<link>http://www.ivrsworld.com/ivr-applications/ivr-for-value-added-call-transfer/</link>
			</item>
	<item>
		<title>How to detect DISCONNECT or Call End using Analog CTI Boards</title>
		<description><![CDATA[
One of the major problem faced by any IVR developer using analog CTI board is &#8220;Detecting Disconnect&#8221; after call is hung up by IVR caller. With different disconnect tones used by different PBX manufacturer does not help either. 
Detecting Call End or Disconnect  is very easy while using digital CTI board with digital interfacing [...]


Related posts:<ol><li><a href='http://www.ivrsworld.com/cti-cards/problems-in-analog-cti-boards/' rel='bookmark' title='Permanent Link: Problems in Analog CTI boards'>Problems in Analog CTI boards</a></li>
<li><a href='http://www.ivrsworld.com/cti-cards/3-reasons-to-upgrade-from-analog-to-digital-cti-boards/' rel='bookmark' title='Permanent Link: 3 reasons to upgrade from analog to digital CTI boards'>3 reasons to upgrade from analog to digital CTI boards</a></li>
<li><a href='http://www.ivrsworld.com/cti-cards/detecting-caller-id-on-dialogic-d4pci-analog-card/' rel='bookmark' title='Permanent Link: Detecting Caller ID on Dialogic D4/PCI Analog card'>Detecting Caller ID on Dialogic D4/PCI Analog card</a></li>
</ol>]]></description>
		<link>http://www.ivrsworld.com/ivrs-tips/how-to-detect-disconnect-or-call-end-using-analog-cti-boards/</link>
			</item>
	<item>
		<title>OmniVox3D now has Diameter Protocol support</title>
		<description><![CDATA[
Apex Voice Communication has announced on the sideline of Mobile World Congress, support for Diameter protocol, successor to Radius protocol today in Barcelona, Spain. Supported in the OmniVox3D SIP Application Server and accessed through its OmniView(R) Service Creation Environment, the new Diameter Command Icon enables online charging, including Authentication, Authorization and Accounting (AAA) functionalities. 
Omnivox3D [...]


Related posts:<ol><li><a href='http://www.ivrsworld.com/video-ivr/video-ivr/' rel='bookmark' title='Permanent Link: Video IVR'>Video IVR</a></li>
<li><a href='http://www.ivrsworld.com/ivrs-news/ivr-market-to-reach-514-million-by-2013/' rel='bookmark' title='Permanent Link: IVR Market to reach $514 million by 2013'>IVR Market to reach $514 million by 2013</a></li>
<li><a href='http://www.ivrsworld.com/general/invox-wins-best-of-show-smb-solution-at-itexpo-west-2009/' rel='bookmark' title='Permanent Link: InVox Wins &#8220;Best of Show&#8221; SMB Solution at ITEXPO West 2009'>InVox Wins &#8220;Best of Show&#8221; SMB Solution at ITEXPO West 2009</a></li>
</ol>]]></description>
		<link>http://www.ivrsworld.com/ivr-news/omnivox3d-now-has-diameter-protocol-support/</link>
			</item>
	<item>
		<title>IVR for registration process</title>
		<description><![CDATA[
IVR ( Interactive Voice Response) system has many usage in different industries for different purpose,and IVR can also be used for any kind of &#8220;registration process&#8221; across industries! One may find it interesting, IVR for complaint management is also part of a larger &#8220;registration process&#8221;! 
There are requirement of prior registration for various events like [...]


Related posts:<ol><li><a href='http://www.ivrsworld.com/telecom-news/ivr-providers-at-indian-telecom-2009-exhibition-in-new-delhi/' rel='bookmark' title='Permanent Link: IVR Providers at Indian Telecom 2009 Exhibition in New Delhi'>IVR Providers at Indian Telecom 2009 Exhibition in New Delhi</a></li>
<li><a href='http://www.ivrsworld.com/ivrs-application/inudstries-that-should-not-live-without-ivrs/' rel='bookmark' title='Permanent Link: Industries That Should Not Live Without IVRS'>Industries That Should Not Live Without IVRS</a></li>
<li><a href='http://www.ivrsworld.com/advanced-ivrs/configuring-synway-dialogic-ss7-cti-cards/' rel='bookmark' title='Permanent Link: Configuring Synway and Dialogic SS7 cards'>Configuring Synway and Dialogic SS7 cards</a></li>
</ol>]]></description>
		<link>http://www.ivrsworld.com/ivr-applications/ivr-for-registration-process/</link>
			</item>
	<item>
		<title>Hosted IVR</title>
		<description><![CDATA[
IVR (Interactive Voice Response) System is solution that perform specific tasks related to presenting, sharing gathering information of a company with its customers or any one over phone. With fast development of internet, IVR systems too have moved from on-premise system to hosted service. 

How it evolved
  Like any other computer software, IVR has [...]


Related posts:<ol><li><a href='http://www.ivrsworld.com/hosted-ivr/hosted-auto-dialer-application-or-hosted-outbound-ivr-service/' rel='bookmark' title='Permanent Link: Hosted Auto Dialer Application or Hosted Outbound IVR service'>Hosted Auto Dialer Application or Hosted Outbound IVR service</a></li>
<li><a href='http://www.ivrsworld.com/uncategorized/on-premise-interactive-voice-response-system/' rel='bookmark' title='Permanent Link: On Premise Interactive Voice Response System'>On Premise Interactive Voice Response System</a></li>
<li><a href='http://www.ivrsworld.com/ivr-outsourcing/ivr-outsourcing/' rel='bookmark' title='Permanent Link: IVR Outsourcing'>IVR Outsourcing</a></li>
</ol>]]></description>
		<link>http://www.ivrsworld.com/hosted-ivr/hosted-ivr/</link>
			</item>
	<item>
		<title>Implementing CRBT using ISDN PRI links</title>
		<description><![CDATA[
Caller Ring Back Tone or CRBT has become major revenue earner for both teleom companies as well as value added service providers. Not to mention, music companies. Though, I personally prefer the &#8220;good old&#8221; ring back tone to the latest music number, but many people have been using it on their cell phone, or even [...]


Related posts:<ol><li><a href='http://www.ivrsworld.com/crbt/crbt-for-advertisement/' rel='bookmark' title='Permanent Link: CRBT for Advertisement'>CRBT for Advertisement</a></li>
<li><a href='http://www.ivrsworld.com/advanced-ivrs/ivrs-and-crbt/' rel='bookmark' title='Permanent Link: IVRS and CRBT'>IVRS and CRBT</a></li>
<li><a href='http://www.ivrsworld.com/ivr-tips/call-transfer-on-isdn-pri-interface-with-pbx/' rel='bookmark' title='Permanent Link: Call transfer on ISDN PRI interface with PBX'>Call transfer on ISDN PRI interface with PBX</a></li>
</ol>]]></description>
		<link>http://www.ivrsworld.com/crbt/implementing-crbt-using-isdn-pri-links/</link>
			</item>
	<item>
		<title>Angel.com Launches Caller First IVR Solutions with AstraZeneca</title>
		<description><![CDATA[
Angel.com, a leading provider of enterprise-focused, on-demand voice solutions, today announced it is providing a number of leading brands from AstraZeneca® with its revolutionary, new Caller First(SM) voice solutions.
Angel.com has deployed a number of Caller First focused inbound and outbound IVR solutions for AstraZeneca.
“It’s exciting for Angel.com to be named one of AstraZeneca’s preferred vendors [...]


Related posts:<ol><li><a href='http://www.ivrsworld.com/breaking-news/syntellect-inc-launches-communications-portal-72/' rel='bookmark' title='Permanent Link: Syntellect Inc. Launches Communications Portal 7.2'>Syntellect Inc. Launches Communications Portal 7.2</a></li>
<li><a href='http://www.ivrsworld.com/ivrs-news/ivrs-as-intelligent-voice-self-service-solution/' rel='bookmark' title='Permanent Link: IVRS as Intelligent Voice Self-Service Solution'>IVRS as Intelligent Voice Self-Service Solution</a></li>
<li><a href='http://www.ivrsworld.com/speaker-recognition/speaker-recognition-for-caller-authentication-in-ivr/' rel='bookmark' title='Permanent Link: Speaker Recognition for caller authentication in IVR'>Speaker Recognition for caller authentication in IVR</a></li>
</ol>]]></description>
		<link>http://www.ivrsworld.com/ivr-news/angel-com-launches-caller-first-ivr-solutions-with-astrazeneca/</link>
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