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	<title>IVRS WORLD</title>
	<atom:link href="http://www.ivrsworld.com/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.ivrsworld.com</link>
	<description>IVR, IVRS, IVR Software, CTI Cards, IVR Applications</description>
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			<item>
		<title>Top 5 things people hate about IVR</title>
		<link>http://www.ivrsworld.com/general/top-5-things-people-hate-about-ivr/</link>
		<comments>http://www.ivrsworld.com/general/top-5-things-people-hate-about-ivr/#comments</comments>
		<pubDate>Tue, 09 Mar 2010 09:44:05 +0000</pubDate>
		<dc:creator>Uttam Pegu</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[against IVR]]></category>
		<category><![CDATA[asr]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[complaint against IVR]]></category>
		<category><![CDATA[csr]]></category>
		<category><![CDATA[disadvantages of IVR]]></category>
		<category><![CDATA[DTMF]]></category>
		<category><![CDATA[hold music]]></category>
		<category><![CDATA[human agent]]></category>
		<category><![CDATA[ivr]]></category>
		<category><![CDATA[IVR Systems]]></category>
		<category><![CDATA[long menu]]></category>
		<category><![CDATA[vui]]></category>
		<category><![CDATA[vui design]]></category>

		<guid isPermaLink="false">http://www.ivrsworld.com/?p=1309</guid>
		<description><![CDATA[
Everyone involved in IVR industry may have heard reasons why normal users, customers &#8216;hate&#8217; using IVR ( Interactive Voice Response) Systems. There are many reasons why people hate using IVR and how IVR could be made more user-friendly with good VUI design practices. I thought I would update top five things about IVR that people [...]


Related posts:<ol><li><a href='http://www.ivrsworld.com/usability/why-people-hate-using-ivrs/' rel='bookmark' title='Permanent Link: Why some people hate IVRS ?'>Why some people hate IVRS ?</a></li>
<li><a href='http://www.ivrsworld.com/usability/top-5-tips-for-effectve-use-of-ivrs-in-call-center/' rel='bookmark' title='Permanent Link: Top 5 Tips for effective use of IVRS in Call Center'>Top 5 Tips for effective use of IVRS in Call Center</a></li>
<li><a href='http://www.ivrsworld.com/vui/voice-user-interface-vui-design-tips/' rel='bookmark' title='Permanent Link: Voice User Interface (VUI) Design Tips'>Voice User Interface (VUI) Design Tips</a></li>
</ol>]]></description>
		<wfw:commentRss>http://www.ivrsworld.com/general/top-5-things-people-hate-about-ivr/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Speaker Recognition for caller authentication in IVR</title>
		<link>http://www.ivrsworld.com/speaker-recognition/speaker-recognition-for-caller-authentication-in-ivr/</link>
		<comments>http://www.ivrsworld.com/speaker-recognition/speaker-recognition-for-caller-authentication-in-ivr/#comments</comments>
		<pubDate>Fri, 05 Mar 2010 12:33:47 +0000</pubDate>
		<dc:creator>Uttam Pegu</dc:creator>
				<category><![CDATA[Speaker Recognition]]></category>
		<category><![CDATA[ani]]></category>
		<category><![CDATA[caller id]]></category>
		<category><![CDATA[clip]]></category>
		<category><![CDATA[DTMF]]></category>
		<category><![CDATA[fnger print]]></category>
		<category><![CDATA[IVR Systems]]></category>
		<category><![CDATA[PIN]]></category>
		<category><![CDATA[speaker verification]]></category>
		<category><![CDATA[Speech Recognition]]></category>
		<category><![CDATA[vocal chord]]></category>
		<category><![CDATA[voice]]></category>
		<category><![CDATA[voice print]]></category>
		<category><![CDATA[voice recognition]]></category>
		<category><![CDATA[voiceprint]]></category>

		<guid isPermaLink="false">http://www.ivrsworld.com/?p=1302</guid>
		<description><![CDATA[
What is Speaker Verification
     Speaker  verification, also known as speaker recognition, can be defined as process of authenticating ones claimed identity by comparing their voice and previously recorded or computed speech characteristics (voiceprint, which is as unique as finger print ). While speech recognition is widely used in IVR, speaker [...]


Related posts:<ol><li><a href='http://www.ivrsworld.com/voice-portal/speech-recognition-in-voice-portal/' rel='bookmark' title='Permanent Link: Automatic Speech Recognition in voice portal'>Automatic Speech Recognition in voice portal</a></li>
<li><a href='http://www.ivrsworld.com/advanced-ivrs/ivrs-ivr-speech-recognition/' rel='bookmark' title='Permanent Link: IVRS and Speech Recognition'>IVRS and Speech Recognition</a></li>
<li><a href='http://www.ivrsworld.com/cti-cards/detecting-caller-id-on-dialogic-d4pci-analog-card/' rel='bookmark' title='Permanent Link: Detecting Caller ID on Dialogic D4/PCI Analog card'>Detecting Caller ID on Dialogic D4/PCI Analog card</a></li>
</ol>]]></description>
		<wfw:commentRss>http://www.ivrsworld.com/speaker-recognition/speaker-recognition-for-caller-authentication-in-ivr/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Voice Portal services in India</title>
		<link>http://www.ivrsworld.com/voice-portal/voice-portal-services-in-india/</link>
		<comments>http://www.ivrsworld.com/voice-portal/voice-portal-services-in-india/#comments</comments>
		<pubDate>Mon, 01 Mar 2010 06:40:12 +0000</pubDate>
		<dc:creator>Uttam Pegu</dc:creator>
				<category><![CDATA[voice portal]]></category>
		<category><![CDATA[Aircel]]></category>
		<category><![CDATA[Airtel]]></category>
		<category><![CDATA[BSNL]]></category>
		<category><![CDATA[caller tune]]></category>
		<category><![CDATA[cellebrum]]></category>
		<category><![CDATA[crbt]]></category>
		<category><![CDATA[hello tunes]]></category>
		<category><![CDATA[IDEA]]></category>
		<category><![CDATA[imi mobile]]></category>
		<category><![CDATA[ivr ringtone]]></category>
		<category><![CDATA[MTNL]]></category>
		<category><![CDATA[one97]]></category>
		<category><![CDATA[onmobile]]></category>
		<category><![CDATA[reliance]]></category>
		<category><![CDATA[ring tone]]></category>
		<category><![CDATA[ringtone]]></category>
		<category><![CDATA[spice digital]]></category>
		<category><![CDATA[voice portal in India]]></category>

		<guid isPermaLink="false">http://www.ivrsworld.com/?p=1268</guid>
		<description><![CDATA[
Voice portal services in India are one of the most successful VAS ( Value Added Service) in terms of revenue generation. Voice portal is steadily growing in India. Voice Portal operators like OnMobile, One97, Cellebrum ( Now Spice Digital),  IMI Mbile, Rajasthan Patrika,  etc. are few players who are spearheading the voice portal [...]


Related posts:<ol><li><a href='http://www.ivrsworld.com/voice-portal/ivr-as-voice-based-value-added-service/' rel='bookmark' title='Permanent Link: IVR as Voice Based Value Added Service'>IVR as Voice Based Value Added Service</a></li>
<li><a href='http://www.ivrsworld.com/voice-portal/speech-recognition-in-voice-portal/' rel='bookmark' title='Permanent Link: Automatic Speech Recognition in voice portal'>Automatic Speech Recognition in voice portal</a></li>
<li><a href='http://www.ivrsworld.com/voice-portal/ivrs-as-voice-portal-commercial-challenges/' rel='bookmark' title='Permanent Link: IVRS as Voice Portal &#8211; Commercial Challenges'>IVRS as Voice Portal &#8211; Commercial Challenges</a></li>
</ol>]]></description>
		<wfw:commentRss>http://www.ivrsworld.com/voice-portal/voice-portal-services-in-india/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>IVR for Value Added Call Transfer</title>
		<link>http://www.ivrsworld.com/ivr-applications/ivr-for-value-added-call-transfer/</link>
		<comments>http://www.ivrsworld.com/ivr-applications/ivr-for-value-added-call-transfer/#comments</comments>
		<pubDate>Thu, 25 Feb 2010 02:34:04 +0000</pubDate>
		<dc:creator>Uttam Pegu</dc:creator>
				<category><![CDATA[IVR Applications]]></category>
		<category><![CDATA[analog cti card]]></category>
		<category><![CDATA[asr]]></category>
		<category><![CDATA[assisted call transfer]]></category>
		<category><![CDATA[bridged call transfer]]></category>
		<category><![CDATA[call bridging]]></category>
		<category><![CDATA[call transfer]]></category>
		<category><![CDATA[click to call]]></category>
		<category><![CDATA[digital cti board]]></category>
		<category><![CDATA[ISDN call transfer]]></category>
		<category><![CDATA[trombone effect]]></category>
		<category><![CDATA[TTS]]></category>
		<category><![CDATA[Value Added Call Transfer]]></category>

		<guid isPermaLink="false">http://www.ivrsworld.com/?p=1287</guid>
		<description><![CDATA[
IVR (Interactive Voice Response) system can do many things and one of the most common task it performs is &#8220;Call Transfer&#8221;. Both inbound and outbound IVR may transfer the active call to some other telephone number or human agent once the IVR user chooses. 
Though in a call center environment, human agent may get information [...]


Related posts:<ol><li><a href='http://www.ivrsworld.com/ivr-tips/call-transfer-on-isdn-pri-interface-with-pbx/' rel='bookmark' title='Permanent Link: Call transfer on ISDN PRI interface with PBX'>Call transfer on ISDN PRI interface with PBX</a></li>
<li><a href='http://www.ivrsworld.com/usability/top-5-tips-for-effectve-use-of-ivrs-in-call-center/' rel='bookmark' title='Permanent Link: Top 5 Tips for effective use of IVRS in Call Center'>Top 5 Tips for effective use of IVRS in Call Center</a></li>
<li><a href='http://www.ivrsworld.com/crbt/implementing-crbt-using-isdn-pri-links/' rel='bookmark' title='Permanent Link: Implementing CRBT using ISDN PRI links'>Implementing CRBT using ISDN PRI links</a></li>
</ol>]]></description>
		<wfw:commentRss>http://www.ivrsworld.com/ivr-applications/ivr-for-value-added-call-transfer/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>How to detect DISCONNECT or Call End using Analog CTI Boards</title>
		<link>http://www.ivrsworld.com/ivrs-tips/how-to-detect-disconnect-or-call-end-using-analog-cti-boards/</link>
		<comments>http://www.ivrsworld.com/ivrs-tips/how-to-detect-disconnect-or-call-end-using-analog-cti-boards/#comments</comments>
		<pubDate>Sun, 21 Feb 2010 06:34:10 +0000</pubDate>
		<dc:creator>Uttam Pegu</dc:creator>
				<category><![CDATA[IVRS Tips]]></category>
		<category><![CDATA[analog cti board]]></category>
		<category><![CDATA[analog cti card]]></category>
		<category><![CDATA[call disconnect]]></category>
		<category><![CDATA[d4/pci]]></category>
		<category><![CDATA[dialogic d4pci]]></category>
		<category><![CDATA[Disconnect Tone]]></category>
		<category><![CDATA[loop current drop]]></category>
		<category><![CDATA[PABX]]></category>
		<category><![CDATA[PBX]]></category>
		<category><![CDATA[silence detection]]></category>
		<category><![CDATA[time out]]></category>
		<category><![CDATA[timer]]></category>

		<guid isPermaLink="false">http://www.ivrsworld.com/?p=1279</guid>
		<description><![CDATA[
One of the major problem faced by any IVR developer using analog CTI board is &#8220;Detecting Disconnect&#8221; after call is hung up by IVR caller. With different disconnect tones used by different PBX manufacturer does not help either. 
Detecting Call End or Disconnect  is very easy while using digital CTI board with digital interfacing [...]


Related posts:<ol><li><a href='http://www.ivrsworld.com/cti-cards/problems-in-analog-cti-boards/' rel='bookmark' title='Permanent Link: Problems in Analog CTI boards'>Problems in Analog CTI boards</a></li>
<li><a href='http://www.ivrsworld.com/cti-cards/3-reasons-to-upgrade-from-analog-to-digital-cti-boards/' rel='bookmark' title='Permanent Link: 3 reasons to upgrade from analog to digital CTI boards'>3 reasons to upgrade from analog to digital CTI boards</a></li>
<li><a href='http://www.ivrsworld.com/cti-cards/detecting-caller-id-on-dialogic-d4pci-analog-card/' rel='bookmark' title='Permanent Link: Detecting Caller ID on Dialogic D4/PCI Analog card'>Detecting Caller ID on Dialogic D4/PCI Analog card</a></li>
</ol>]]></description>
		<wfw:commentRss>http://www.ivrsworld.com/ivrs-tips/how-to-detect-disconnect-or-call-end-using-analog-cti-boards/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>OmniVox3D now has Diameter Protocol support</title>
		<link>http://www.ivrsworld.com/ivr-news/omnivox3d-now-has-diameter-protocol-support/</link>
		<comments>http://www.ivrsworld.com/ivr-news/omnivox3d-now-has-diameter-protocol-support/#comments</comments>
		<pubDate>Mon, 15 Feb 2010 17:04:56 +0000</pubDate>
		<dc:creator>Uttam Pegu</dc:creator>
				<category><![CDATA[IVR News]]></category>
		<category><![CDATA[apex voice communication]]></category>
		<category><![CDATA[diameter]]></category>
		<category><![CDATA[IVR Industry News]]></category>
		<category><![CDATA[omnivox3d]]></category>
		<category><![CDATA[omnivox3d from apexvoice]]></category>
		<category><![CDATA[radious]]></category>
		<category><![CDATA[SIP]]></category>
		<category><![CDATA[VOIP]]></category>

		<guid isPermaLink="false">http://www.ivrsworld.com/?p=1269</guid>
		<description><![CDATA[
Apex Voice Communication has announced on the sideline of Mobile World Congress, support for Diameter protocol, successor to Radius protocol today in Barcelona, Spain. Supported in the OmniVox3D SIP Application Server and accessed through its OmniView(R) Service Creation Environment, the new Diameter Command Icon enables online charging, including Authentication, Authorization and Accounting (AAA) functionalities. 
Omnivox3D [...]


Related posts:<ol><li><a href='http://www.ivrsworld.com/video-ivr/video-ivr/' rel='bookmark' title='Permanent Link: Video IVR'>Video IVR</a></li>
<li><a href='http://www.ivrsworld.com/ivrs-news/ivr-market-to-reach-514-million-by-2013/' rel='bookmark' title='Permanent Link: IVR Market to reach $514 million by 2013'>IVR Market to reach $514 million by 2013</a></li>
<li><a href='http://www.ivrsworld.com/general/invox-wins-best-of-show-smb-solution-at-itexpo-west-2009/' rel='bookmark' title='Permanent Link: InVox Wins &#8220;Best of Show&#8221; SMB Solution at ITEXPO West 2009'>InVox Wins &#8220;Best of Show&#8221; SMB Solution at ITEXPO West 2009</a></li>
</ol>]]></description>
		<wfw:commentRss>http://www.ivrsworld.com/ivr-news/omnivox3d-now-has-diameter-protocol-support/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>IVR for registration process</title>
		<link>http://www.ivrsworld.com/ivr-applications/ivr-for-registration-process/</link>
		<comments>http://www.ivrsworld.com/ivr-applications/ivr-for-registration-process/#comments</comments>
		<pubDate>Fri, 12 Feb 2010 05:40:18 +0000</pubDate>
		<dc:creator>Uttam Pegu</dc:creator>
				<category><![CDATA[IVR Applications]]></category>
		<category><![CDATA[caller id]]></category>
		<category><![CDATA[event registration]]></category>
		<category><![CDATA[iv for registration]]></category>
		<category><![CDATA[ivr]]></category>
		<category><![CDATA[ivr for complaint management]]></category>
		<category><![CDATA[ivrs]]></category>
		<category><![CDATA[quick registration]]></category>
		<category><![CDATA[seminar registration]]></category>

		<guid isPermaLink="false">http://www.ivrsworld.com/?p=1261</guid>
		<description><![CDATA[
IVR ( Interactive Voice Response) system has many usage in different industries for different purpose,and IVR can also be used for any kind of &#8220;registration process&#8221; across industries! One may find it interesting, IVR for complaint management is also part of a larger &#8220;registration process&#8221;! 
There are requirement of prior registration for various events like [...]


Related posts:<ol><li><a href='http://www.ivrsworld.com/telecom-news/ivr-providers-at-indian-telecom-2009-exhibition-in-new-delhi/' rel='bookmark' title='Permanent Link: IVR Providers at Indian Telecom 2009 Exhibition in New Delhi'>IVR Providers at Indian Telecom 2009 Exhibition in New Delhi</a></li>
<li><a href='http://www.ivrsworld.com/ivrs-application/inudstries-that-should-not-live-without-ivrs/' rel='bookmark' title='Permanent Link: Industries That Should Not Live Without IVRS'>Industries That Should Not Live Without IVRS</a></li>
<li><a href='http://www.ivrsworld.com/advanced-ivrs/configuring-synway-dialogic-ss7-cti-cards/' rel='bookmark' title='Permanent Link: Configuring Synway and Dialogic SS7 cards'>Configuring Synway and Dialogic SS7 cards</a></li>
</ol>]]></description>
		<wfw:commentRss>http://www.ivrsworld.com/ivr-applications/ivr-for-registration-process/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Hosted IVR</title>
		<link>http://www.ivrsworld.com/hosted-ivr/hosted-ivr/</link>
		<comments>http://www.ivrsworld.com/hosted-ivr/hosted-ivr/#comments</comments>
		<pubDate>Mon, 08 Feb 2010 09:07:33 +0000</pubDate>
		<dc:creator>Uttam Pegu</dc:creator>
				<category><![CDATA[hosted ivr]]></category>
		<category><![CDATA[bulk voice message]]></category>
		<category><![CDATA[click to call]]></category>
		<category><![CDATA[cti board]]></category>
		<category><![CDATA[ivr as saas]]></category>
		<category><![CDATA[ivr as voice portal]]></category>
		<category><![CDATA[IVR hosting]]></category>
		<category><![CDATA[ivr hosting service]]></category>
		<category><![CDATA[ivr tools]]></category>
		<category><![CDATA[software as a service]]></category>
		<category><![CDATA[telephone exchange]]></category>
		<category><![CDATA[telephone switch]]></category>
		<category><![CDATA[Visual IVR Tools]]></category>
		<category><![CDATA[voice portal]]></category>

		<guid isPermaLink="false">http://www.ivrsworld.com/?p=1232</guid>
		<description><![CDATA[
IVR (Interactive Voice Response) System is solution that perform specific tasks related to presenting, sharing gathering information of a company with its customers or any one over phone. With fast development of internet, IVR systems too have moved from on-premise system to hosted service. 

How it evolved
  Like any other computer software, IVR has [...]


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<li><a href='http://www.ivrsworld.com/uncategorized/on-premise-interactive-voice-response-system/' rel='bookmark' title='Permanent Link: On Premise Interactive Voice Response System'>On Premise Interactive Voice Response System</a></li>
<li><a href='http://www.ivrsworld.com/ivr-outsourcing/ivr-outsourcing/' rel='bookmark' title='Permanent Link: IVR Outsourcing'>IVR Outsourcing</a></li>
</ol>]]></description>
		<wfw:commentRss>http://www.ivrsworld.com/hosted-ivr/hosted-ivr/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Implementing CRBT using ISDN PRI links</title>
		<link>http://www.ivrsworld.com/crbt/implementing-crbt-using-isdn-pri-links/</link>
		<comments>http://www.ivrsworld.com/crbt/implementing-crbt-using-isdn-pri-links/#comments</comments>
		<pubDate>Thu, 04 Feb 2010 08:51:38 +0000</pubDate>
		<dc:creator>Uttam Pegu</dc:creator>
				<category><![CDATA[IVR Applications]]></category>
		<category><![CDATA[crbt]]></category>
		<category><![CDATA[call bridge]]></category>
		<category><![CDATA[call bridging]]></category>
		<category><![CDATA[call conference]]></category>
		<category><![CDATA[calle ring back tone]]></category>
		<category><![CDATA[caller ringback tone]]></category>
		<category><![CDATA[caller tune]]></category>
		<category><![CDATA[color ring back tone]]></category>
		<category><![CDATA[color ringback]]></category>
		<category><![CDATA[color ringback tone]]></category>
		<category><![CDATA[crbt revenue]]></category>
		<category><![CDATA[EPABX]]></category>
		<category><![CDATA[hello tune]]></category>
		<category><![CDATA[hello tunes]]></category>
		<category><![CDATA[IVR Application]]></category>
		<category><![CDATA[ivrs]]></category>
		<category><![CDATA[PABX]]></category>
		<category><![CDATA[PBX]]></category>

		<guid isPermaLink="false">http://www.ivrsworld.com/?p=1245</guid>
		<description><![CDATA[
Caller Ring Back Tone or CRBT has become major revenue earner for both teleom companies as well as value added service providers. Not to mention, music companies. Though, I personally prefer the &#8220;good old&#8221; ring back tone to the latest music number, but many people have been using it on their cell phone, or even [...]


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<li><a href='http://www.ivrsworld.com/advanced-ivrs/ivrs-and-crbt/' rel='bookmark' title='Permanent Link: IVRS and CRBT'>IVRS and CRBT</a></li>
<li><a href='http://www.ivrsworld.com/ivr-tips/call-transfer-on-isdn-pri-interface-with-pbx/' rel='bookmark' title='Permanent Link: Call transfer on ISDN PRI interface with PBX'>Call transfer on ISDN PRI interface with PBX</a></li>
</ol>]]></description>
		<wfw:commentRss>http://www.ivrsworld.com/crbt/implementing-crbt-using-isdn-pri-links/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Angel.com Launches Caller First IVR Solutions with AstraZeneca</title>
		<link>http://www.ivrsworld.com/ivr-news/angel-com-launches-caller-first-ivr-solutions-with-astrazeneca/</link>
		<comments>http://www.ivrsworld.com/ivr-news/angel-com-launches-caller-first-ivr-solutions-with-astrazeneca/#comments</comments>
		<pubDate>Wed, 03 Feb 2010 15:16:28 +0000</pubDate>
		<dc:creator><a href="http://www.angel.com" rel="nofollow">David Toliver</a></dc:creator>
				<category><![CDATA[IVR News]]></category>
		<category><![CDATA[angel.com]]></category>
		<category><![CDATA[AstraZeneca]]></category>
		<category><![CDATA[ivr]]></category>
		<category><![CDATA[voice solutions]]></category>

		<guid isPermaLink="false">http://www.ivrsworld.com/?p=1238</guid>
		<description><![CDATA[
Angel.com, a leading provider of enterprise-focused, on-demand voice solutions, today announced it is providing a number of leading brands from AstraZeneca® with its revolutionary, new Caller First(SM) voice solutions.
Angel.com has deployed a number of Caller First focused inbound and outbound IVR solutions for AstraZeneca.
“It’s exciting for Angel.com to be named one of AstraZeneca’s preferred vendors [...]


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