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Implementing simple Voice Mail System using analog CTI board

by Uttam Pegu on November 2, 2009

Implementing traditional voice mail using analog CTI boards is quite tricky. If the switch of EPABX does not support certain features, than it is almost impossible to implement traditional voice mail system with traditional operation. The major issue is finding out information of caller ID. In a traditional voice mail system as I explained in [...]

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Voice Mail System and Answering Machine

by Uttam Pegu on October 30, 2009

What is a Voice Mail System (VMS) and a Answering Machine ? Voice mail system can be thought as a message box for phone user to store voice messages and retrieve it through telephone. User can divert all his calls to his voice mail system when he wishes so. Main difference between answer machine and [...]

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IVRS versus Auto attendant or Answering Machine

by Uttam Pegu on March 16, 2009

Many people seem to confuse with IVRS and Auto-attendant and Answering Machine! Though  Auto attendant and Answering Machine may be compared, but comparing IVRS with either of them is comparing armored vehicle with F-117! ( Hope I have given the right analogy.:) ), they have similarities but they have major difference in usage, scale and [...]

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