From the category archives:

Unified Messaging Service

Extending IVR Software to UMS

by Uttam Pegu on March 28, 2009

What is UMS ( Unified Messaging System) ?
In one sentence, UMS can be defined as a system that provides phone subscribers with the ability to access, read and reply all their messages in whatever form from any terminal (whether telephony-based, Internet-based or both) that may be available. Message types are normally, Email, Voice Mail, Fax [...]

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