What is predictive dialer and what is Click To Call ? Predictive dialer is such smart automatic telephone dialer system which dials out a telephone number from a list of telephone numbers in order to reduce holding time for both agent in call center as well as the person who is called from it. Though [...]
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While outbound IVR systems are being widely used now a days for many promotional activities, but outbound IVR potential as smart predictive dialer is still to be tapped. While many acknowledge that, outbound IVR has many advantages over predictive dialer, call centers still deploy predictive dialer for making outbound calls and then transferring the calls [...]
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The biggest reason why people hate IVR is for the following scenario :- User calls to IVR number and he gets to hear an welcome message and asked few options. After that the user is put on hold saying ‘All our customer care officers are busy, Your call is important to us, we will transfer [...]
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Donjin DN300 is equivalent of Dialogic D300-JCT board. It has one E1 connection ( RJ48 ) and 30 voice resources. Recently, I had an opportunity to test a DN300 board with our EPABX of Coral make DX2000. We used our Predictive Auto Dialer Application, written for Dialogic Digital CTI boards. Before going into the test [...]
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Predictive dialer can be termed as smart auto-dialer. Auto dialer dial out telephone number and handover or transfer the call to human agent in a call center. Once the dialed number answers, the call agent or telemarketer starts speaking as per the outbound call center function. Now there can be many situations where the process [...]
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