Home > ivvr

ivvr

3 Reasons why IVR will always be hated

by Uttam Pegu on April 20, 2012

While there are many tips and tricks to increase IVR usability and thereby increasing IVR usage, still IVR will always be hated due to its own inherent problems. While recent introduction of SIRI in IPhone, I hoped that people will adapt to the idea of speaking to “machines”, but sadly, it seems, after the “initial [...]

{ 2 comments }

IVVR For Tourism Industry

by Uttam Pegu on July 26, 2011

What is IVVR ? IVVR ( Interactive Voice and Video Response) system can be thought of next generation of IVR system which includes ‘video’ apart from only voice in a typical IVR system. In an IVVR system, a caller will use a video call, will be able to choose options from his mobile phone screen, [...]

{ 1 comment }