From the category archives:

IVRS Tips

How to detect DISCONNECT or Call End using Analog CTI Boards

by Uttam Pegu on February 21, 2010

One of the major problem faced by any IVR developer using analog CTI board is “Detecting Disconnect” after call is hung up by IVR caller. With different disconnect tones used by different PBX manufacturer does not help either.
Detecting Call End or Disconnect is very easy while using digital CTI board with digital interfacing [...]

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IVRS Jargon and Glossary

by Uttam Pegu on May 9, 2009

There are many jargon used in IVRS World! When two IVR professionals discuss IVR Application or IVR Integration with EPABX or switches, most probably, many people as well as beginners in IVRS field might just be totally clueless what they might be blabbering! So I am compiling jargon related to IVRS (Interactive Voice response System).
1. [...]

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Developing an Outbound IVR Application

by Uttam Pegu on March 23, 2009

There are few basic difference between outbound and inbound IVR Application. Normal IVR Application deals with inbound calls and call transferring. But an outbound IVR performs the few more tasks than an Inbound IVRS! And this is purely call handling point of View.
Though inbound application may have to do more computation as it has wider [...]

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Dialogic D4/PCI CTI Board

by Uttam Pegu on March 18, 2009

Arguably, Dialogic D4/PCI analog card must be the most widely used CTI card in the world! Also, most probably again, all 4 Generation Visual Tools for developing IVR Application supports this Dialogic D4/PCI CTI Card.
This card is easy to install, very feature rich, and has many advanced call processing feature. The most problematic part of [...]

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