From the category archives:

ivrs news

VAS Asia 2010 in New Delhi and IVR Market in India

by Uttam Pegu on July 9, 2010

I attended VAS Asia 2010 held today in New Delhi. While writing my previous post about widely used IVR systems in India, I put IVR for Value Added Service at the top. If the overwhelming presence of CTI board manufacturers with stalls and two IVR platform provider any indication, then we are surely seeing some [...]

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IVRHost Selects Pronexus’ VBVoice to Help Customers to Hear Their Tweets

by Nicole on January 26, 2010

OTTAWA, ON– Pronexus, now entering its 16th year of operation and the developer of VBVoice, the leading Rapid Application Development (RAD) Toolkit for Interactive Voice Response (IVR) applications, announced today that IVRHost, a software-as-a-service platform, selected VBVoice software toolkit to develop their application “HearMyTweet”. HearMyTweet is a service that allows “Tweeters” to listen to their [...]

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Interesting usage of IVR system

by Uttam Pegu on December 1, 2009

There are many interesting usage of IVR systems all across the globe. IVR is being used to earn money for company, save expenses, increase efficiency, increase sales etc. But how about using IVR to increase agricultural production ? Yes, some industrious people have thought of that and implemented IVR which give out weather forecast to [...]

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Will voice mail go Email Way ?

by Uttam Pegu on November 5, 2009

Email has revolutonised the way people communicate, exchange messages and information. Even after many innovative applications like SMS, web-based innovations like Twitter, Social Networking Sites like Facebook, Orkut, Myspace, email was holding its forte, exchange of mails. Likewise as I wrote enhancements, innovations about voice mail systems if implemented using CTI board and smart IVR [...]

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IVR Market to reach $514 million by 2013

by Uttam Pegu on July 18, 2009

I had posted a report few weeks back about IVR market growing to $2.7 billion by 2011 provided by DMG Consulting LLC, and today I had come across another press release while Googling, which says IVR market will grow to $514million from present estimate of $431million this year, as per T3i Group LLC, which “provides [...]

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IVRS as Intelligent Voice Self-Service Solution

by Uttam Pegu on June 24, 2009

I came across an interesting IVRS ( Interactive Voice Response System ) application on net while browsing Google search results. eGain, the leading provider of multichannel customer service and knowledge management software, headquartered in California, USA, has recently added “Intelligent Voice Self-Service Solution to Its Multichannel Customer Interaction Hub Suite”! That must be a smart [...]

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