Almost everyone is aware of IVR ( Interactive Voice response System) being used to listen information over phone as well as lodging complaints about utilities. Recently, NTS (IVR Service provider in India) has implemented an interesting hosted IVR solution for Find My Info International, where vital information about a person running into an medical

Find My Info - Using IVR for Medical Emrgencies

This is an web based simple application which helps people organise their critical information so that it can be retrieved by logging to website or dialing a phone which ever is available. Find My Info provides wearable accessories like pendent, wristband which are engraved with CODE and PIN unique tot that individual along with the IVR number and website address. This CODE and PIN can be used to retrieve vital medical information of the individual.

The IVR service is provided by NTS on its hosted platform which accesses information from Find My Info server using secure and encrypted API online in real time. The caller has to call the number, enter the CODE and PIN and the corresponding critical medical information like blood group, emergency contact number along with relation.

Find My Info Accesories

The caller has also an option to download the information to his mobile number, in case he is dialing from a mobile.

As Find My Info describes, “increasing number of people need to go out of the home for work, study, business, leisure or other activities for short or prolonged periods. As soon as you leave home, you become vulnerable, and start to deal with many unwanted and unfavourable situations, knowingly or unknowingly, out of your instincts – all by yourself.

Unfortunate emergency situations may suddenly come in your way, externally or internally, impairing your ability to communicate to others – who are trying to assist. Accidents, sudden medical conditions may strike even to the most healthy and diligent person – while our children, adventurous youngsters, elderly loved-ones, and family members with physical or mental impairment have greater vulnerability. We cannot emphasize less, the invaluable benefit of this service to reunite lost children with their families.”

This is very useful IVR application as well as unique service where IVR is playing a role of life saver!

IVR Software has many applications in medical field. While IVRS has been used quite effectively and efficiently in Medical Research field already, IVRS can be used in a Hospital too. IVR Software works 24 hours a day and that is one of the major advantage of IVRS.
Hospitals involve many routine and mundane procedures which can be replaced by an intelligent IVR Software quite effectively. In fact, using IVR Software might increase the utilization of resources as well and increase efficiency and better output for the hospital. Here is a list of Tasks that can be done with a IVR Software for Hospitals:-

1. Initial Patient Admission Screening and Scheduling
Initial procedures or routine inquiries can be handled effectively by IVR Software, like referring to right department and consulting doctor. It can also provide scheduled consultancy time with doctor on a phone so that the patient may avoid waiting in the hospital.

2. Test reports
Test reports can be made available to consultant doctors immediately by a outbound call as soon as test is complete. It will increase efficiency and lead to consultant doctor take decision quicker.

3. Resources Allocation
Using IVR Software, resources can be allocated efficiently. For example, X-RAY room. Any one requiring X-RAY cn lodge a request through IVR Software and outbound call will alert when it is available.

4. Poll and Advertising
Hospitals can provide information about its facilities, services through its IVR Software to callers from any telephone number. It can also do outbound calls and conduct polls, gather feedback from previous patients.

5. Patient Records
Patient records can be maintained through IVR Software. Dispensing medicines, accessing various test reports as per patient id can be performed by IVR Software.

In fact, many hospital procedures can be automated using IVR Software. IVR Software can be integrated with any existing Hospital Management software and can be used as voice portal for the Hospital.