From the category archives:

IVRS Application

IVRS for Making Money

by Uttam Pegu on April 22, 2009

As I wrote once about making money with IVR Software, I have finally decided to write what IVR applications can be used to generate monthly revenue. Till recently, IVR Application or IVR Software was thought to be used only for increase in efficiency, reduce cost, automatic complaint management etc. Not any more! There are now [...]

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IVRS in Courts

by Uttam Pegu on March 26, 2009

Another interesting IVR Application is for courts. In fact many Indian High Courts have implemented IVRS. IVR can help decreasing footfalls in courts for many routine inquiries.
High courts can use both inbound and outbound IVRS. Inbound IVR Application can be mainly used for for the following:-
1. Providing information about any case as per case [...]

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Developing an Outbound IVR Application

by Uttam Pegu on March 23, 2009

There are few basic difference between outbound and inbound IVR Application. Normal IVR Application deals with inbound calls and call transferring. But an outbound IVR performs the few more tasks than an Inbound IVRS! And this is purely call handling point of View.
Though inbound application may have to do more computation as it has wider [...]

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Travel Industry and IVRS

by Uttam Pegu on March 20, 2009

IVRS has application now in almost all industries! With the advent of telecommunication, IVRS has become almost an essential application to automate various business activities. Travel Industry has too IVRS application, which can help in a big way in customer service to any size of tour and travel company. In fact, any travel and toour [...]

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Using IVRS in Complaint Management System

by Uttam Pegu on March 20, 2009

One of the best usage of IVRS is Complaint Management. Using IVRS in complaint management is a real value addition in customer care operation. Any organization which has reasonably large number of customers should go for IVRS. Here is how one can use IVRS in complaint management:-
1. Caller call up complaint number of the company [...]

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IVRS in Advertising

by Uttam Pegu on March 17, 2009

Both outbound and inbound IVR Application can be used as advertising tools. It can be quite effective as it can be really interactive with quick response unlike print or visual advertising.
Using Inbound IVRS as Marketing tools:
Inbound IVRS is those kind of IVRS where user calls to IVRS. Normally this kind of IVRS uses a [...]

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Call Flow and Customised IVRS

by Uttam Pegu on March 15, 2009

What is call flow ?
Call flow is the options offered to caller by the IVR Application. When a caller calls to a IVR number, he is given various choices. After he chooses one option, he may be required to enter few more choices before he finally gets his required information. This complete call flow, right [...]

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IVRS and Speech Recognition

by Uttam Pegu on March 14, 2009

Speech recognition in IVRS has become more of a necessity after mobile phones have arrived. POTS ( Plain Old Telephone ) System have telephone instrument with proper keypad along with head-set. Procedure of calling is suitable for pressing DTMF based interaction with IVR System!
You normally lift the headset with left hand, dial pressing keys on [...]

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