Home > ivr

ivr

Quiz on IVR : New Application

by Uttam Pegu on November 25, 2011

Recently, I have come across many IVRs which asks multiple choice questions and press a key to answer the correct options. For every correct answer, the caller gets a point and these points are accumulated. If I remember correctly, this kind of quiz on IVR has been popular in voice portal services in India where [...]

{ 2 comments }

IVR for Admission Process in universities

by Uttam Pegu on February 9, 2011

Admission Process in any institute or university/college is always seasonal and almost routine process. Admission department in universities are seen very busy during admission season which may occur once or twice depending on the university or college. Websites of any university now days have a dedicated section for providing all required information about admissions to [...]

{ 1 comment }

IVR Predictions for 2011

by Uttam Pegu on January 4, 2011

What IVR technologies or IVR applications would be hit in the year 2011 ? Here is a list of few IVR applications or IVR technologies that might see high usage as well wide acceptance among people!- 1. IVVR ( Interactive Voice And Video Response) With introduction of 3G technology in worlds most populous countries, India [...]

{ 8 comments }

IVR Menu System

by Uttam Pegu on February 2, 2010

Like any other computer software, IVR too work inputs of responses provided by the user. Though, a computer application software has widely used input devices like keyboard, mouse, voice, even hand movement, IVR applications have limited, only two types of inputs or responses. One is telephone keypad which has 12 keys and automatic speech recognition! [...]

{ 1 comment }

Building An IVRS Application

by Uttam Pegu on August 24, 2008

The most essential requirement of an IVRS is that it has to work 24 hours a day, 364 days a year! It is not an application like your MS Word or Outlook Express that you run them when you need! Also IVRS does not have any User Interface. The reason for not having User Interface [...]

{ 52 comments }