From the category archives:

ivr tips

Few important finer details of IVR Software

by Uttam Pegu on July 30, 2010

There are few parameters or features of IVR which are important and are common to almost any type of IVR application. These parameters play very important role in making the voice application more user friendly. These parameters are used at many stages in IVR software or in any call flow. I hope, knowing these would [...]

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How to choose IVR Solution

by Uttam Pegu on April 15, 2010

Recently, I have been getting many messages from this IVR blog visitors asking how to choose right IVR system for their organisation. While majority of the people who asked wanted to automate their customer service process, they have one common requirement, minimum initial investment possible! IVR (Interactive Voice Response) Systems are available in two ‘forms’, [...]

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Call transfer on ISDN PRI interface with PBX

by Uttam Pegu on December 12, 2009

Call transfer from interactive voice response system to human agent is one of the basic requirement and a must for IVR usability in any call center. While transferring an active call on an analog extension is very simple an straightforward, but the same may not be simple in case of ISDN PRI connectivity with PBX. [...]

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