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Guarding Security Guards using IVR

by Uttam Pegu on October 17, 2011

There are many interesting hosted IVR ( Interactive Voice Response) applications which are used daily for completing various tasks. Once such interesting hosted IVR application is “Guarding the Security Guards” which are employed at ATM ( Automatic Teller Machine), gates at Bungalows, building, banks night and day. While during day, these guards perform their their [...]

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Smart use of IVR based Missed Call : Phone verification

by Uttam Pegu on April 18, 2011

What is Phone verification ? Phone verification can be called verification of a phone number entered in a form ( both online form or offline paper form ) either it is a valid phone number or not. Here, validity of the phone number does not mean only about the numbers entered numeric, length of digits [...]

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How stock broking companies can use IVR

by Uttam Pegu on March 24, 2011

Timely information and timely action can earn a lot for any stock trading company or may lose for the lack of it! With advent of online share trading systems where anyone an buy/sell shares online using a PC with internet connection, lot of automation has taken place increasing profitability to any share trading companies. Presently, [...]

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Usage of IVR in Insurance Companies

by Uttam Pegu on March 14, 2011

Insurance companies have to perform many routine tasks which can be performed by an IVR ( Interactive Voice Response) System for benefit of both Insurance company as well as its clients. With IVR client will be able to perform many tasks like lodging a new claim, get claim status as well as other information using [...]

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IVR for Celebrities

by Uttam Pegu on March 7, 2011

With evolution of social media like Twitter and Facebook Fan page, it has become easy for celebrities in various fields to connect with their fans. While some fields, connecting with fans may not be important or necessary, but celebrities in the fields like Cinema, Music,TV serials, literature, connecting with fans is an important PR exercise [...]

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Hosted IVR solution for Medical Emergencies

by Uttam Pegu on February 22, 2011

Almost everyone is aware of IVR ( Interactive Voice response System) being used to listen information over phone as well as lodging complaints about utilities. Recently, NTS (IVR Service provider in India) has implemented an interesting hosted IVR solution for Find My Info International, where vital information about a person running into an medical emergency [...]

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Types of IVR Development Tools

by Uttam Pegu on September 1, 2010

Like many emerging services and technologies, development of IVR services too have many competing methods to develop IVR software. While Googling, interacting with various IVR companies, professionals I have found out some different types of IVR development tools or ‘school of thought’ as they call! Here are few I have thought of :- 1. Old [...]

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IVR Software for Hospital

by Uttam Pegu on April 6, 2009

IVR Software has many applications in medical field. While IVRS has been used quite effectively and efficiently in Medical Research field already, IVRS can be used in a Hospital too. IVR Software works 24 hours a day and that is one of the major advantage of IVRS. Hospitals involve many routine and mundane procedures which [...]

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