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Benefit of IVR with Siri in IPhone 4S

by Uttam Pegu on November 15, 2011

Siri, the new IPhone 4S feature has created quite a buzz around the globe among smart phone users! Actually, this new feature can be thought as a natural progress in mobile phone industry, from keyboard input, touch input, audio or video file stored from a host, and now a voice input to get things done [...]

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IVR for social cause

by Uttam Pegu on July 20, 2011

Interactive Voice Response (IVR) is being used in many fields, and it has also been used in social sectors too. One such example was surveying Mid Day meal scheme in India’s populous state Uttar Pradesh. Apart from this, there have also been usage of IVR in mass awareness campaign about various government schemes, services. These [...]

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Microsoft Bought Skype : New Voice market may emerge

by Uttam Pegu on May 11, 2011

Microsoft Corporation, the veteran company, leader ( almost monopoly) in PC operating system has bought Skype, the voice call provider on internet ( peer to peer Skype account as well as any telephone to Skype account and vice versa ). This acquisition by Microsoft is the biggest in terms of value ( US$8.5 billion in [...]

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Glorsoft wins Internet Telephony EXPO 2011 Best of Show Award for Best Development Tool

by Uttam Pegu on February 7, 2011

Glorsoft Limited, a young up and coming Irish Software company today announced that its Voice Application Development middleware, Velocity v3.0, was selected for the Best Development Tool award at the Internet Telephony EXPO exhibition and conference at the Miami Beach Convention Centre in Florida last Friday. ITEXPO, produced by Technology Marketing Corporation (TMC), is the [...]

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Personal IVR for individual : Value Added Voice Mail System

by Uttam Pegu on November 18, 2010

Recently, I had a very interesting IVR enquiry. The person was looking for a hosted IVR solution for for his mobile number which will be diverted to the his ‘personal IVR’ after 9PM in the evening till 9AM in the morning. Apart from this, he also wanted the facility to divert the at will at [...]

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Interesting Hosted IVR Application : IVR Bible Portal

by Uttam Pegu on August 5, 2010

NTS ( Niche Tech Services Private Limited), Udaipur, India based IVR company has launched an interesting IVR portal for Christ Gen Media, a Trivendrum ( Kerala, India) based which broadcast Bible on IVR in both English and Malayalam on 1st Aug 2010. The solutions is hosted in NTS IVR Environment in Udaipur and the application [...]

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IVR usability and Airtel (India) Call center

by Uttam Pegu on June 16, 2010

Recently, I came to know that Airtel ( Mobile Service provider in India with largest number of mobile subscribers, around 135 millions) charges caller to its mobile subscribers at the Rs. 0.5 per 3 minutes when they call their helpline number ( customer care) and speak to any human agent. The charge starts as soon [...]

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IVR and Call Center in India

by Uttam Pegu on June 10, 2010

Recently, I came across a news of phasing out of government managed call center in Indian city, Jaipur, aimed at providing single-window facilities for civic issues like sanitation, water supply and road repair etc. The reason for phasing out of the call center is due to less number of calls and huge burden of cost [...]

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