From the category archives:

IVR News

Interesting Hosted IVR Application : IVR Bible Portal

by Uttam Pegu on August 5, 2010

NTS ( Niche Tech Services Private Limited), Udaipur, India based IVR company has launched an interesting IVR portal for Christ Gen Media, a Trivendrum ( Kerala, India) based which broadcast Bible on IVR in both English and Malayalam on 1st Aug 2010. The solutions is hosted in NTS IVR Environment in Udaipur and the application [...]

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IVR usability and Airtel (India) Call center

by Uttam Pegu on June 16, 2010

Recently, I came to know that Airtel ( Mobile Service provider in India with largest number of mobile subscribers, around 135 millions) charges caller to its mobile subscribers at the Rs. 0.5 per 3 minutes when they call their helpline number ( customer care) and speak to any human agent. The charge starts as soon [...]

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IVR and Call Center in India

by Uttam Pegu on June 10, 2010

Recently, I came across a news of phasing out of government managed call center in Indian city, Jaipur, aimed at providing single-window facilities for civic issues like sanitation, water supply and road repair etc. The reason for phasing out of the call center is due to less number of calls and huge burden of cost [...]

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OmniVox3D now has Diameter Protocol support

by Uttam Pegu on February 15, 2010

Apex Voice Communication has announced on the sideline of Mobile World Congress, support for Diameter protocol, successor to Radius protocol today in Barcelona, Spain. Supported in the OmniVox3D SIP Application Server and accessed through its OmniView(R) Service Creation Environment, the new Diameter Command Icon enables online charging, including Authentication, Authorization and Accounting (AAA) functionalities. Omnivox3D [...]

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Angel.com Launches Caller First IVR Solutions with AstraZeneca

by David Toliver on February 3, 2010

Angel.com, a leading provider of enterprise-focused, on-demand voice solutions, today announced it is providing a number of leading brands from AstraZeneca® with its revolutionary, new Caller First(SM) voice solutions. Angel.com has deployed a number of Caller First focused inbound and outbound IVR solutions for AstraZeneca. “It’s exciting for Angel.com to be named one of AstraZeneca’s [...]

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IVR market down by 27%: T3i latest research report

by Uttam Pegu on December 24, 2009

According to latest research by T3i group, global IVR shipment has decreased whopping 27% in first half of 2009 as compared to the first half of 2008. Top 10 IV vendor, which supplied 630,000 IVR ports in first half of 2008, could reach only 230,000 in the same period. Genesis, Nortel and Convergys topped first [...]

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Interesting usage of IVR system

by Uttam Pegu on December 1, 2009

There are many interesting usage of IVR systems all across the globe. IVR is being used to earn money for company, save expenses, increase efficiency, increase sales etc. But how about using IVR to increase agricultural production ? Yes, some industrious people have thought of that and implemented IVR which give out weather forecast to [...]

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InVox Wins “Best of Show” SMB Solution at ITEXPO West 2009

by Pete Park on September 29, 2009

Thu Sep 17, 3:01 am ET Invox’s Intelligent Voice Solutions Receives Accolades for its Next-Generation Telephony Technology Los Angeles, CA (PRWEB) September 17, 2009 — InVox, a provider of business telephony services, won “Best of Show Award” for Small-Medium Sized Business at Technology Marketing Corporation (TMC®)’s ITEXPO West 2009 in Los Angeles. “Our judging panel [...]

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