From the category archives:

IVR News

OmniVox3D now has Diameter Protocol support

by Uttam Pegu on February 15, 2010

Apex Voice Communication has announced on the sideline of Mobile World Congress, support for Diameter protocol, successor to Radius protocol today in Barcelona, Spain. Supported in the OmniVox3D SIP Application Server and accessed through its OmniView(R) Service Creation Environment, the new Diameter Command Icon enables online charging, including Authentication, Authorization and Accounting (AAA) functionalities.
Omnivox3D [...]

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Angel.com Launches Caller First IVR Solutions with AstraZeneca

by David Toliver on February 3, 2010

Angel.com, a leading provider of enterprise-focused, on-demand voice solutions, today announced it is providing a number of leading brands from AstraZeneca® with its revolutionary, new Caller First(SM) voice solutions.
Angel.com has deployed a number of Caller First focused inbound and outbound IVR solutions for AstraZeneca.
“It’s exciting for Angel.com to be named one of AstraZeneca’s preferred vendors [...]

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IVR market down by 27%: T3i latest research report

by Uttam Pegu on December 24, 2009

According to latest research by T3i group, global IVR shipment has decreased whopping 27% in first half of 2009 as compared to the first half of 2008. Top 10 IV vendor, which supplied 630,000 IVR ports in first half of 2008, could reach only 230,000 in the same period.
Genesis, Nortel and Convergys topped first [...]

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Interesting usage of IVR system

by Uttam Pegu on December 1, 2009

There are many interesting usage of IVR systems all across the globe. IVR is being used to earn money for company, save expenses, increase efficiency, increase sales etc. But how about using IVR to increase agricultural production ?
Yes, some industrious people have thought of that and implemented IVR which give out weather [...]

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InVox Wins “Best of Show” SMB Solution at ITEXPO West 2009

by Pete Park on September 29, 2009

Thu Sep 17, 3:01 am ET
Invox’s Intelligent Voice Solutions Receives Accolades for its Next-Generation Telephony Technology
Los Angeles, CA (PRWEB) September 17, 2009 — InVox, a provider of business telephony services, won “Best of Show Award” for Small-Medium Sized Business at Technology Marketing Corporation (TMC®)’s ITEXPO West 2009 in Los Angeles.
“Our judging panel felt as though [...]

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IVR Market to reach $514 million by 2013

by Uttam Pegu on July 18, 2009

I had posted a report few weeks back about IVR market growing to $2.7 billion by 2011 provided by DMG Consulting LLC, and today I had come across another press release while Googling, which says IVR market will grow to $514million from present estimate of $431million this year, as per T3i Group LLC, which “provides [...]

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