by Uttam Pegu on September 19, 2010
Most probably, travel agents, specially the ones who provides services like hotel reservations online, must be one of those who use telephone for most of their business activities. Though the big travel portals or travel companies have call centers which operate 24 hours a day for handling right from inquiry to ticket booking as well [...]
by Uttam Pegu on December 3, 2009
IVR (Interactive Voice Response) System is a tool which can serve hospitality industry in many ways. Most probably, not many people in hotel industry or IVR industry may have thought about it or implemented some really smart, useful, productive IVR application for it. Well, recently, I was advising one company how IVR is useful in [...]
