Many people do not like IVR ( Interactive Voice Response) system simply because it is a ‘machine’, not human and they do not like the idea of ‘talking’ to machine! But there is an IVR application with whom many would like to deal with, instead of dealing with an human agent, the service is IVR [...]
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Recently, I came across an interesting article about usage of IVR in Economic Times, India. This was about simple outbound IVR used for monitoring one of the largest welfare scheme in India, Mid-day meal scheme. In this scheme, students in primary schools in India are offered free meals! This welfare scheme has been successful in [...]
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Few days ago, I had posted about using IVR ( Interactive Voice Response) System in mission critical operation in underground mining operation. Continuing int he same line, there is another interesting IVR application which is useful in our day to day life and can prove to be life saving at times! That is IVR based [...]
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Internet offers many services which are useful in our day to day life. There are many web portals which providing directory services which list traders, shops, local business houses, various service providers etc. along with with easy ‘search and find’ option. There are few challenges for maintaining a directory service portal with accurate information. For [...]
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The other day, I was discussing with Jarek of Ositron, my good friend from Poland, and he informed me about very interesting IVR application to be used in mining industry! Basically it is a simple outbound IVR application, but it can be very useful in automatic monitoring of miners working underground and alert. With fresh [...]
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What is call back feature ? Call Back feature is when a person call a number and then disconnect and immediately that dialed number calls back the person. Now the person can enter another phone number and get connected to that phone number! This kind of phone number which calls back a person is also [...]
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I recently spent some vacation time in Washington D.C. which naturally involved squeezing in as much of the Smithsonian as possible in a short period of time. While I was there, reading about the different exhibits, one thing I saw at quite a few locations really jumped out at me: cell phone audio tours. Quite [...]
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What is Call – In – Sick ? Call In Sick is some urgent absent notification by employees about their intended absence in office normally before start of office or at the beginning of it. Employees normally call to their superiors or leave a message with heir colleague. This is common practice to “call in [...]
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