Aculab, one of the leading CTI manufacturers in the world, too joined “Voice in Cloud” a year back and recently it has come out with new version too. I had a chance to speak to Faye McClenahan, Head of Strategic Marketing, Aculab about AculabCloud and how it is different from its peers! While normal Cloud [...]
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In the beginning of the year 2011, I had predicted about some IVR technologies as well as IVR applications which are likely to see high usage, on looking back, except speaker recognition, I can feel reasonably satisfied about the result of the predictions. Among others, hosted IVR and bulk voice calling has almost gone mainstream [...]
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Recently I have traveled North and Eastern part India and met many people who are either using IVR systems or are dealing with call centres. While interacting with them, one thing I realised that, people are now warming up to the concept of hosted IVR in India. Most interesting part is, even bigger companies are [...]
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IVR and toll free number has very close relation. Almost all toll free numbers in the world are first answered by an IVR before a caller can speak to human agent. Many people are almost impatient to speak to human agent after dialing a toll free number, while Ithe VR seems to get in between [...]
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Mobile Content Summit second edition was held today at Shangri-La Hotel in New Delhi, India. This summit was a day long event where IVRS World was a partner. This mobile content was organised by Virtue Insight and attended by more than 100 delegates from Mobile Content, Telecom industry. The first session was chaired by Mr. [...]
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The most important and straightforward form of communication available to us is the spoken word. So why is it that in our everyday lives we have to mess around with keys and keypads to be able to communicate with a device? In fact, the key to direct dialog between man and machine without recourse to [...]
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I6NET Solutions and Technologies, an R&D company based in Madrid, Spain has recently released their latest version of popular VXML Browser VXI* VoixwXML Browser. This browser works on Asterisk on Linux Operating System. Asterisk is open source Telephony software development tool, now widely used to develop IVR and Voice Applications. VXI* is native integration between [...]
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CRBT ( Caller Ring Back Tone) has been very successful in Mobile VAS (Value Added Service) industry ( specially in India, where it is said to generate almost 60% of the total revenue). There has been few discussions how CRBT will work when MNP ( Mobile Number Portability) is implemented in India. There has been [...]
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