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Industry News

Dialogic Diastar 2.0 is available now!

by Uttam Pegu on March 11, 2010

Dialogic, the name that goes almost synonymous with IVR, has announced availability of the DiaStar™ Server, Release 2.0, as per their press release, Parsippany, NJ , USA.
Project DiaStar is open source project sponsored by Dialogic Corporation that gives access to Dialogic’s enhanced media and signaling functionality using Woomera protocol. The new release has features [...]

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Voxeo Acquires ClackPoint : Industry News

by Uttam Pegu on January 20, 2010

Voxeo, an well-known hosted IVR development tool provider, VoIP solution provider has acquired ClackPoint, the leading multimedia online collaboration platform.
Clackpoint is an interesting platform where many people can participate in a conference from variety of communication media, like IM ( Instant messaging, like GTalk, Yahoo Messanger, MSN etc.), website, traditional phone call. It has [...]

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Clinical research is next big thing in developing India

by Uttam Pegu on January 11, 2010

BANGALORE: By 2020, India will be among the top five countries for clinical research. At a media workshop on clinical research on Thursday, Indian Society for Clinical Research (ISCR) member Arun Bhatt said it is one of the fastest growing sectors.
“Currently, India ranks 14 in the clinical research market, but will soon be among the [...]

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Will voice mail go Email Way ?

by Uttam Pegu on November 5, 2009

Email has revolutonised the way people communicate, exchange messages and information. Even after many innovative applications like SMS, web-based innovations like Twitter, Social Networking Sites like Facebook, Orkut, Myspace, email was holding its forte, exchange of mails.
Likewise as I wrote enhancements, innovations about voice mail systems if implemented using CTI board and smart IVR [...]

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Synway opens office in India

by Uttam Pegu on March 25, 2009

Synway Information Engineering Co., Ltd. has opened its office in New Delhi, India on March 11, 2009.
As per Mr. Luke Lu from Synway, all technical support to its clients would be now available locally. In recent times, Synway has been quite aggressive in pushing its products in India. Their products are very competitively priced [...]

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Syntellect Inc. Launches Communications Portal 7.2

by Uttam Pegu on March 16, 2009

News about IVR Industry :-
PHOENIX – March 5, 2009 – Syntellect, Inc., a leading provider of contact center management solutions, announced today the release of Syntellect Communications Portal Version 7.2. The Communications Portal is the first of the combined technology efforts resulting from the acquisition of Envox Worldwide in October of last year. A descendant [...]

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Dial a Pizza | Interesting IVR Application

by Uttam Pegu on March 13, 2009

800PBX Inc., USA has a very interesting IVR product. This is essentially an IVR Application that uses voice recognition for receiving customers calls and taking orders for pizza!
I found this quite interesting! Many a times, occasional Pizza eater like me, when I call up Domino’s Pizza, I get stumped by many jargn as [...]

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