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Interesting Hosted IVR: Virtual Receptionist

by Uttam Pegu on September 2, 2011

Among the many applications available with IVR Hosting providers, which could be leveraged by any start-up companies or smaller companies, Virtual Receptionist is one of the most useful whose benefit is measurable and very evident. While many traditional PBX systems too offer facility of virtual receptionist, concept of virtual receptionist is nothing new in telecom [...]

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Hosted IVR services : Handicapped by Telcos in India

by Uttam Pegu on May 23, 2011

Hosted IVR services are in still nascent state as such, except Bulk Voice Calling, which has grown on the back of SMS ( Short Messaging Service) mass messaging after Mobile Phone revolution in India! But still, hosted IVR Service providers face many problems, majorly from telecom service providers. Lately, many companies have understood benefit of [...]

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Hosted IVR based Shipment Tracking System

by Uttam Pegu on November 24, 2010

In India, not many courier companies have tracking system on IVR ( Interactive Voice Response) system, though almost everyone has web-based online tracking system. Majority of the courier companies have their offices or franchisees in many smaller cities for larger coverage as well as networks in India. Most websites of the courier companies list the [...]

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Why Bulk Voice Calling is growing in India and will grow more

by Uttam Pegu on November 7, 2010

With more than 690million telephone users ( both land line and mobile), India is one of the fastest growing growing telecom market. Very quickly advertisers thought this an opportunity to market products and they started bombarding mobile phone users with various promotional messages which led to creation of Do Not Call Registry (NDNC Registry) by [...]

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Bulk Voice Calling

by Uttam Pegu on October 4, 2010

What is Bulk Voice Call ? Bulk Voice Calling is broadcasting of pre-recorded voice message to many telephone numbers simultaneously or sequentially. It is voice or IVR version of SMS ( Short Message Service) broadcasting which is now a days widely used for various purposes. Bulk voice calling is also known as call blast, voice [...]

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Top 5 reasons for opting hosted IVR solution

by Uttam Pegu on September 30, 2010

IVR Hosting is growing world-wide and many people are increasingly opting for Hosted IVR solutions. Though hosted IVR Solution may not be able to replace On-Preimse IVR solutions in some cases, but here are top five reasons why one should opt for IVR hosting :- 1. Future Proof With increasing number of CTI vendors as [...]

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Use of VXML in Hosted IVR

by Uttam Pegu on April 5, 2010

VXML(Voice XML) is widely used by IVR users who prefer to host their voice applications with hosted IVR provider. Mostly, companies or organizations who want to have their complete control on the voice application and do not want to invest in CTI hardware and infrastructure of running a data center along with telephone lines. In [...]

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Hosted IVR Service in India

by Uttam Pegu on March 30, 2010

IVR (Interactive Voice Response) system itself is new in India even after decade of high telecom growth and penetration. And hosted IVR was almost unknown in India till recently. But now, few companies have come up with hosted IVR solutions to cater to few specific IVR applications. Till now, IVR systems were thought to be [...]

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