From the category archives:

hosted ivr

Use of VXML in Hosted IVR

by Uttam Pegu on April 5, 2010

VXML(Voice XML) is widely used by IVR users who prefer to host their voice applications with hosted IVR provider. Mostly, companies or organizations who want to have their complete control on the voice application and do not want to invest in CTI hardware and infrastructure of running a data center along with telephone lines. In [...]

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Hosted IVR Service in India

by Uttam Pegu on March 30, 2010

IVR (Interactive Voice Response) system itself is new in India even after decade of high telecom growth and penetration. And hosted IVR was almost unknown in India till recently. But now, few companies have come up with hosted IVR solutions to cater to few specific IVR applications. Till now, IVR systems were thought to be [...]

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Hosted IVR

by Uttam Pegu on February 8, 2010

IVR (Interactive Voice Response) System is solution that perform specific tasks related to presenting, sharing gathering information of a company with its customers or any one over phone. With fast development of internet, IVR systems too have moved from on-premise system to hosted service. How it evolved Like any other computer software, IVR has evolved [...]

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Hosted Auto Dialer Application or Hosted Outbound IVR service

by Uttam Pegu on January 1, 2010

What is hosted outbound IVR service ? Hosted outbound IVR service can be defined as a service provided by a IVR Service provider using which one can make outgoing calls to large telephone numbers and play a recorded voice as soon as the called party picks up the call. Calls could be scheduled by the [...]

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