Presently, IVRS has been thought mainly as a system to handle Incoming voice calls. But recently, IVRS is explosively growing as an Outbound Solution too. A Typical Flow of outbound IVR is : 1. IVR Application picks up a phone number from database. 2. Makes the outbound calls 3. Announces the programmed voice file as [...]
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All great products are great service to man kind. Or all great product becomes services to be availed by everyone! IVRS or commonly known as Hosted IVRS is also a such product! Apart from the analog low density IVR Applications, the digital and high quality IVRS has always been costly for small sized companies and [...]
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Choosing a CTI( Computer Telephony Integration) card might not be easy for them who are going to deploy them for the first time or who want to develop their first IVR Application. I am trying to give a short introduction of CTI cards and some thumbs rule to pick your first CTI card. Number of [...]
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IVRS can be directly compared with a website! So many people aptly say IVRS to be a Voice Portal. It does not compete with website, rather it complements the website. The way any organization has an website, it must have one IVRS too. Some of the important reasons to have IVRS are: 1. Providing information [...]
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