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Happy New Year 2012 Wish from IVR World Blog

by Uttam Pegu on December 31, 2011

We wish a very Happy New Year 2012 to all our readers, advertisers and well wishers! Hope this coming new year 2012 would be year of great achievements, prosperity and happiness! Also, let us hope year 2012 sees end of terrorism, domestic violence and child labour! With 2012, this blog would complete eventful four years! [...]

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Happy New year 2011 wish from ivrsworld.com

by Uttam Pegu on December 31, 2010

We wish all our readers, web visitors, sponsors and associates a very happy new year 2011! So, at the end of an eventful year 2010, we would like to list few articles here for some quick reading and reference :- 1. Top 5 reasons for opting hosted IVR solution 2. Types of IVR Development Tools [...]

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Independent Knowledge about IVR – the voice compass international

by Uttam Pegu on December 2, 2010

The most important and straightforward form of communication available to us is the spoken word. So why is it that in our everyday lives we have to mess around with keys and keypads to be able to communicate with a device? In fact, the key to direct dialog between man and machine without recourse to [...]

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Next generation CRBT: Listen song of your choice

by Uttam Pegu on April 20, 2010

CRBT (Caller ring back tone), also popular as “Hello Tunes” in India, has generated almost 25% of total VAS ( Value Added Service) revenues. This kind of revenue pattern is same worldwide where CRBT has been a major revenue earner for any telephone service provider in its VAS portfolio. So, what is the next of [...]

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Interactive Voice Response Best Practices & Design Tips

by Uttam Pegu on March 17, 2010

We’ve all been stuck on the phone trying to get information from an automated telephone system in a battle against the machine that sometimes seems to be designed specifically to prevent us from finding what we’re looking for. While that almost certainly wasn’t the intent of the automated phone system, poor execution can leave a [...]

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Top 5 things people hate about IVR

by Uttam Pegu on March 9, 2010

Everyone involved in IVR industry may have heard reasons why normal users, customers ‘hate’ using IVR ( Interactive Voice Response) Systems. There are many reasons why people hate using IVR and how IVR could be made more user-friendly with good VUI design practices. I thought I would update top five things about IVR that people [...]

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IVRHost Selects Pronexus’ VBVoice to Help Customers to Hear Their Tweets

by Uttam Pegu on January 26, 2010

OTTAWA, ON– Pronexus, now entering its 16th year of operation and the developer of VBVoice, the leading Rapid Application Development (RAD) Toolkit for Interactive Voice Response (IVR) applications, announced today that IVRHost, a software-as-a-service platform, selected VBVoice software toolkit to develop their application “HearMyTweet”. HearMyTweet is a service that allows “Tweeters” to listen to their [...]

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InVox Wins "Best of Show" SMB Solution at ITEXPO West 2009

by Uttam Pegu on September 29, 2009

Thu Sep 17, 3:01 am ET Invox’s Intelligent Voice Solutions Receives Accolades for its Next-Generation Telephony Technology Los Angeles, CA (PRWEB) September 17, 2009 — InVox, a provider of business telephony services, won “Best of Show Award” for Small-Medium Sized Business at Technology Marketing Corporation (TMC®)’s ITEXPO West 2009 in Los Angeles. “Our judging panel [...]

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