Donjin has range of CTI products starting with 8 port analog cards to 8 E1, 240Port high density Voice boards.

They support Windows OS and as per their website and they support APIs of Dialogic 5.11 System Release fro DMV1200 boards! That seems to be an useful feature as many IVR Software are developed based on Dialogic APIs. Migrating from Dialogic to Donjin cards may be easier.
They also have single port and dual port SS7 Signaling boards. The signaling board and voice boards are connected through CTI cable just like Dialogic Boards.

Recently they have entered into an strategic agreement with one Indian Telecom Software Development Company Amdale.
Donjin Communication Technologies (“Donjin”), A leading manufacturer specializing telecom products, multi-media switches based in Shenzhen, China and Amdale Software Technologies (“Amdale”), A global developer of open architecture-based SCE (Service Creation Environment) building blocks framework for telecom applications, based in Gurgaon, India, have entered into a strategic understanding. As per news on www.donjin.com.

While I have not tried their boards or there is no price list given on their website, it looks like a cheaper alternative to Dialogic CTI Cards for lower density, normal IVR Software.

Recently I had successfully configured Synway SHD-240D-CT/PCI ( PDF File). I thought I would share my experience of configuring Synway SS7 card and configuring Dialogic SPC DNI2410 cards.

First, we are very grateful to Synway for giving us the demo card for testing and development our application. The card was given to us for a month, but it ended with us for more than 6 months! Here is chronicle of events how we configured SHD-240D-CT/PCI card using one SS7 link, from BSNL ( Bharat Sanchar Nigam Limited).

1. Downloaded the latest driver for SHD-240D-CT/PCI. It was easy to locate the driver and download.
2. Installed the driver on our IBM X3400 Server with Windows 2003 Server. Quite easy!
3. Then I wrote an email to tech support of Synway informing we are new with Synway Card, so we need some step-by-step instruction of getting started.
4. Within 12 hours, they sent back documents with screen shots which explains clearly what steps to be taken. No editing of .txt or.cfg file!
5. I followed the instructions and wow, surprise! It actually worked! I mean I could see the Network Connected MTP messages being exchanged in the log! And try find out some STEP by STEP guide of getting started of any Dialogic cards for a newbie!

But no calls were landing! So I shot of an email again. They asked for remote access! after remote access it took one hours by the tech support person to land calls on the card and we could see CLIs, call statuses etc.!

The configuration was over in 5 days time! Actual time spent was less than 10 hours. Bottom line is, we could configure the Card in 10 hours.

We also configured Dialogic SPCI4! It took us 2 months to configure with same link, same operator! Dialogic event sent one engineer at our site and he spent one full week, it was finally configured though! Here are few difference we noticed:-

1. In case of Synway, all parameters have visual configuration tools. While in case of Dialogic, they have only .txt files to be edited using editor. No visual tool.
2. Synway has all monitoring/debugging facility built in on the configuration tools itself. While in Dialogic, one has to execute different EXE files for different logging of events and than debug!
3. It was easy STEP by STEP instruction available for Synway, but Dialogic has too big software, difficult to remember executable files, configuration files.

My overall experience is, configuring Synway was much faster, easier, more user friendly than Dialogic. We are yet to put the Synway Card on live system. We are still running our IVRS Application on SPCI4 and DNI2410 ( The Royal Combination for Voice Portal) and it is handling around 10 to 12K calls daily on our voice portal. We have been quite happy with the performance of the cards. How Synway Card performs here will be interesting.

Now the cost part. Single line is, Synway costs half the price of Dialogic with almost same resources and features. I will try to prepare a comparison chart between Synway SHD-240D-CT/PCI and Dialogic SPCI4/DNI2410 in my next posts!

After more searches and after getting comments about more CTI Companies,

[With the price hike in Dialogic, many of my clients have been asking me about alternatives. I have also started searching for some alternatives of Dialogic. I will be building a list and comparative article on them. Kindly send me any company.]

Here is another company I am looking at:-

Synaway Information Engineering Co. Ltd

About the company :

Synway specializes in designing hardware/software building blocks for use in Computer Telephony Integration (CTI) applications, such as IVR,Call Center, Recording, Unified Messaging and Value-Added Service (VAS) in both PSTN and IP environments. Our products feature rich media processing resources including Fax, conferencing, Codecs, echo cancellation and call control with an array of signaling capability for SIP, SS7 packets, ISDN and CAS in worldwide IP/T1/E1/Analog networks.

In the past two decades, Synway has attracted CTI solution providers through superior service, field-proven products and matchless pricing for the highly reliable Telco and enterprise communications platform. With internally coordinatedMaximal Support Value (MSV) System, our service engineers provide pre-sales consulting, development support, and after-sales service, so you can monitor the service process effortlessly. Synway’s competitive pricing will ensure your matchless competitiveness in any project bidding or distribution-channel expansion globally. Our products have been applied by hundreds of customers worldwide.

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In fact, I am trying to configure and handle few calls using a card from them HD-240 using SS7 and ISUP.

After more searches and after getting comments about more CTI Companies,

[With the price hike in Dialogic, many of my clients have been asking me about alternatives. I have also started searching for some alternatives of Dialogic. I will be building a list and comparative article on them. Kindly send me any company.]

Here is another company I am looking at

PIKA Technologies

About the Company

PIKA Technologies’ reliable media processing building blocks connect computer systems to TDM and IP networks. Brand name companies design groundbreaking IVR, call center, custom PC/IP PBX, fax and logging solutions using PIKA Technologies’ components.

With two decades of experience in this industry, we are recognized for earning strong relationships with our customers around the world by delivering direct, expert technical support. Headquartered in Ottawa, ON, Canada, our company has ranked in The Branham300, an authoritative ranking of successful Canadian high tech firms, for six consecutive years.

Expertise on demand

We are made up of employees who possess experience across a range professional expertise, whether that be engineering, technical support, operations, etc.. Each employee is ready and willing to help our customers be successful. “Our employees are our greatest asset,” explains Jim Pinard, Co-founder and President. “It is because of our reliable and knowledgeable people that we are able to earn a reputation for delivering technical expertise when it is needed.”

Quality commitment

We are committed to quality leadership and continuous improvement within all aspects of our design, product development, manufacturing and customer care activities. Our focus is to meet or exceed the expectations of all our customers, in a cost effective and competitive manner. We believe quality is the responsibility of every individual, function and position.

After more searches and after getting comments about more CTI Companies,

[With the price hike in Dialogic, many of my clients have been asking me about alternatives. I have also started searching for some alternatives of Dialogic. I will be building a list and comparative article on them. Kindly send me any company.]

Here is another company I am looking at
TelcoBridges :

TelcoBridges is an innovative provider of enabling communications technologies for telecom system integrators, solution providers, and telecom equipment manufacturers worldwide.

TelcoBridges’ hardware and software products support VoIP, TDM, and IVR technologies enabling the rapid development of carrier-grade telecom systems.

Founded in 2002, TelcoBridges and its customers have deployed systems in more than 30 countries for some of the world’s largest telecom operators.

Technology
Supporting the most widely accepted industry standards and protocols, our technology is integrated by our system integration partners to build the industry’s most cost-effective, high-performance telecommunications systems marketed to fixed, mobile, and IP-based telecom operators.

Architecture
TelcoBridges delivers scalability, high-availability and unmatched redundancy into the design of carrier-grade telecom solutions by its solution partners.

Platform
Using our development tools our customers minimize development costs and reduce their development cycle, bringing innovative telecom solutions to market in record time.

Headquarters
Headquartered in Montreal, Canada, where TelcoBridges performs its R&D and production activities, the company has further sales representation and technical support staff in three regional offices: USA (San Jose, CA), China (Hong Kong), and Korea (Seoul).

With the price hike in Dialogic, many of my clients have been asking me about alternatives. I have also started searching for some alternatives of Dialogic. I will be building a list and comparative article on them. Kindly send me any company.

Here is one company I am looking at presently

AudioCodes Ltd. : AudioCodes Ltd. enables the new voice infrastructure by providing innovative, reliable and cost-effective Voice over Packet technology and Voice Network products to OEMs, network equipment providers and system integrators. AudioCodes provides its customers and partners with a diverse range of flexible, comprehensive media gateway, server and processing technologies, based on VoIPerfect™ – AudioCodes’ underlying, best-of-breed, core media gateway architecture. The company is a market leader in voice compression technology and is a key originator of the ITU G.723.1 standard for the emerging Voice over IP market. AudioCodes voice network products feature media gateway and media server platforms, which function as core gateways or CPE voice gateways for packet-based applications in the wireline, wireless, broadband access, and enhanced voice services markets. AudioCodes enabling technology products include VoIP, CTI and call logging communication boards, VoIP media gateway processors and modules.

Partnering with AudioCodes enables OEMs, Network Equipment Providers, Systems Integrators and Enterprises to build cutting-edge solutions based on AudioCodes’ reliable, flexible, and comprehensive technology offerings – all under one roof.

The company’s shares are traded on NASDAQ (symbol: AUDC) and the Tel Aviv Stock Exchange. AudioCodes’ headquarters and R&D facilities are located in Lod, Israel, with U.S. headquarters in San Jose, California. Additional offices are in Boston (MA), Chicago (IL), Research Triangle Park (NC), Somerset (NJ) Beijing, Tokyo, Paris and London.