From the category archives:

Complaint Management

Benefit of Hosted IVR Complaint Management

by Uttam Pegu on May 8, 2010

Complaint Management is one of the basic business process or task for any company which provides any services or sells any product to end users. It is almost impossible to run business or any utility service without getting some complaints by its users. On a lighter note, even a perfect product like human makes few [...]

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Using IVRS in Complaint Management System

by Uttam Pegu on March 20, 2009

One of the best usage of IVRS is Complaint Management. Using IVRS in complaint management is a real value addition in customer care operation. Any organization which has reasonably large number of customers should go for IVRS. Here is how one can use IVRS in complaint management:- 1. Caller call up complaint number of the [...]

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