From the category archives:

call center

Smart usage of predictive dialer in call center

by Uttam Pegu on November 22, 2009

The biggest reason why people hate IVR is for the following scenario :-
User calls to IVR number and he gets to hear an welcome message and asked few options. After that the user is put on hold saying ‘All our customer care officers are busy, Your call is important to us, we will transfer the [...]

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Toll Free Number, IVRS, Call Center Setup in India

by Uttam Pegu on March 8, 2009

Toll Free Number and IVRS has very close relationship. Big companies, apart from Teleocm companies, which have large customer base, normally have a toll free number as call center. In US, normally Toll Free number starts with 800, in India, it starts with 1800.
Recently I got an inquiry from a company in India, about Toll [...]

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