Recently, Tata Docomo, India is advertising about IVR used in its customer care where it says that in order to keep it simple, they allow caller to speak to human agent quickly without going through maze of key-presses, listening lengthy and boring menu announcements! Well, one line comes to my mind quickly, if you want [...]
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The biggest reason why people hate IVR is for the following scenario :- User calls to IVR number and he gets to hear an welcome message and asked few options. After that the user is put on hold saying ‘All our customer care officers are busy, Your call is important to us, we will transfer [...]
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Toll Free Number and IVRS has very close relationship. Big companies, apart from Teleocm companies, which have large customer base, normally have a toll free number as call center. In US, normally Toll Free number starts with 800, in India, it starts with 1800. Recently I got an inquiry from a company in India, about [...]
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