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Automated Call Back Service and How to Implement it – II

by Uttam Pegu on January 31, 2012

In the last post, I had posted about Call Back services ( both automated and manual). While both Automated Call Back as well as Manual Call back services have different usage, I would like to post how one can implement this kind of service using any CTI board. While Analog CTI boards can also be [...]

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Automated Call Back Service and How to Implement it – I

by Uttam Pegu on December 25, 2011

What is automatic call back systems ? Automatic call back service can be defined as calling back by customer care department of some organisation to its client when it is unable to attend the call by the client or solve the clients problem satisfactorily and make a follow up call later. Call back service is [...]

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