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Building IVRS

THE BIG QUESTION? VOICE ENABLED MENU OR DTMF PRESSED MENU ?

by Uttam Pegu on August 30, 2008

The menus that IVRS can provide are either voice enabled or DTMF enabled. Now what does that mean? In a voice enabled IVRS, caller will have to choose his required menu option by speaking out a word or a phrase as if he is talking to a human! IVR is supposed to recognize his speech [...]

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TOOLS FOR DEVELOPING IVRS ( CTI CARDS & SOFTWARE )

by Uttam Pegu on August 26, 2008

To develop IVRS, you need the following hardware and software tools Hardware Software 1. Hardware 1. PC – Available readily. Check your vendor if warranty becomes void when you open the chassis of the PC. Because you will open the PC to install CTI hardware. 2. CTI Cards. There are many CTI vendors. And then [...]

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Building An IVRS Application

by Uttam Pegu on August 24, 2008

The most essential requirement of an IVRS is that it has to work 24 hours a day, 364 days a year! It is not an application like your MS Word or Outlook Express that you run them when you need! Also IVRS does not have any User Interface. The reason for not having User Interface [...]

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