From the category archives:

Building IVRS

Step By Step instructions to write your first IVR Application – II

by Uttam Pegu on May 14, 2009

In my previous post about Step By Step instructions to write your first IVR Application , I wrote about installing the Dialogic D4 PCI card on PCI slot and then installing Dialogic System Release on a Windows XP machine. In this part, I intend to provide the C++ code to initialise the card, make it [...]

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Step By Step instructions to write your first IVR Application – I

by Uttam Pegu on May 6, 2009

Recently I got an inquiry about writing an IVR Application in C++ from a beginner. And I remembered how I struggled to find some resources or simple, easy-to-understand source codes to get started! Finally I gave up of finding any such C/C++ resources and worked really hard to read the sample source codes bundled with [...]

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IVRS and Phone Banking

by Uttam Pegu on March 12, 2009

IVRS applications in Banks are known as Phone Banking. Every modern bank now a days uses IVRS as phone banking. Phone Banking on IVRS help bank provide the following services to its customers:- 1. It serves customer with routine checking of balance. 2. It can give status of issued check as well as make stop [...]

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STEPS FOR DEPLOYING IVRS

by Uttam Pegu on February 19, 2009

I keep getting requirement from many customers to deploy IVR in 2 days time after they have bought the CTI card. Is it possible to deploy IVR in 2 days ? According to me, Impossible unless you have the following assets in place: 1. Voice Artist both male and female and for at least three [...]

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ALTERNATIVES TO DIALOGIC – PART IV

by Uttam Pegu on November 20, 2008

After more searches and after getting comments about more CTI Companies, [With the price hike in Dialogic, many of my clients have been asking me about alternatives. I have also started searching for some alternatives of Dialogic. I will be building a list and comparative article on them. Kindly send me any company.] Here is [...]

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ALTERNATIVES TO DIALOGIC – PART III

by Uttam Pegu on October 24, 2008

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HOW TO CHOOSE A CTI CARD ?

by Uttam Pegu on September 3, 2008

Choosing a CTI( Computer Telephony Integration) card might not be easy for them who are going to deploy them for the first time or who want to develop their first IVR Application. I am trying to give a short introduction of CTI cards and some thumbs rule to pick your first CTI card. Number of [...]

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