The award winning , powerful IVR Toolkit Pronexus VBVoice is now rated as Avaya Compliant, as per recent press release by the Ontario based company, Pronexus. “Utilities OnCall, a VBVoice IVR application built by Vocantas, was successfully compliance tested with Avaya Aura® Communication Manager 6.0.1 and Avaya Aura® Session Manager 6.1 by Avaya’s DevConnect Technical Team and officially accepted as compliant.”

Pronexus VBVoice is now Avaya Compliant

With this compliant certification by Avaya, VBVoice customers can be sure of their applications built using VBVoice toolkit would work in Avaya environment, the press release says.

Here is the complete Release :-
Pronexus VBVoice Now Rated “Avaya Compliant”
IVR toolkit VBVoice now a powerful solution for developers working inside Avaya environment

OTTAWA, ON, Feb. 2, 2012 – Pronexus, the developer of the leading Interactive Voice Response (IVR) toolkit Pronexus VBVoice™, announced today that they are compliant with telephony solutions from Avaya, a global leader in business communications. With the Avaya certification, Pronexus customers can be sure their VBVoice applications that use HMP drivers and SIP protocol are going to work inside the Avaya environment.

Pronexus flagship product, VBVoice IVR software enables developing feature-rich inbound and outbound IVR solutions. Utilities OnCall, a VBVoice IVR application built by Vocantas, was successfully compliance tested with Avaya Aura® Communication Manager 6.0.1 and Avaya Aura® Session Manager 6.1 by Avaya’s DevConnect Technical Team and officially accepted as compliant.

The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies – including IP telephony, contact centers and mobility applications – helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line.

“We are very pleased to have our award-winning IVR software, VBVoice, compliance tested by Avaya and to announce that VBVoice now integrates seamlessly with all Avaya products,” said Valentin Doroga, Chief Architect of Pronexus. “As more developers turn to VBVoice to build their IVR applications, it has become more important than ever to integrate with large players like Avaya to ensure our users have access to the most cutting edge technologies.”

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

About Pronexus

Since 1994, Pronexus has delivered proven voice applications and IVR development tools that developers rely on to help them integrate voice with business systems, including unified communications, customer relationship management and field service automation systems. http://www.pronexus.com.

The completely free, windows based IVR Toolkit VBVoice by Pronexus has released 7.1 with support for 64 bit operating systems which will allow IVR developers to take advantage of features in 64bit OS like Windows 7.

Pronexus Lunches VBVoice with enhanced capability

In a country like, where “missed call” has become mass mobilization tool, information exchange tool, this new feature where caller can hear voice in a “missed call”, one can expect few more great innovations!

Here is the complete press release :

New IVR Responds to Industry Need for 64 Bit Support and adds New Early Media Feature and Easy Installer

OTTAWA, ON, Oct. 13, 2011 – Pronexus, the developer of the leading Interactive Voice Response (IVR) toolkit Pronexus VBVoice™, announced today the launch of VBVoice 7.1, the newest release of their no charge, award-winning IVR software.

“We are fully committed to supporting the latest technology in the IVR and telephony industry,” said Gary Hannah, President and CEO of Pronexus. “We’re excited for new and current VBVoice developers to try all that VBVoice 7.1 has to offer. We truly appreciate our long term partners who provided us guidance in adding an express installer, 64-bit support and a new major capability, Early Media. This release is our most advanced yet. It’s that great two-way feedback with our valued customers that has made Pronexus a leader in the IVR market for 17 plus years!”

VBVoice now allows you to harness the power of 64-bit systems for your Interactive Voices Response applications and take advantage of the latest Windows operating platform. VBVoice 7.1 creates a stable environment for developers who want to run complex and demanding VBVoice applications. 64-bit operating systems enable production of larger processing projects with improved performance.

“We develop IVR applications for many different companies, so being able to have multiple VBVoice applications on one computer simultaneously is essential. With VBVoice’s new 64-bit system support I am able to run numerous IVR applications on one machine with zero slowdown,” said Kurosh Sahraie of Central Touch.

VBVoice 7.1 includes a new express installer that allows VBVoice users to set up the software faster and easier. It has never been this simple to setup a new VBVoice development or production system. Our new silent installer option is great for those required to deploy on IVR servers hosted at customer sites. The ability to hide VBVoice Start Menu options means your IVR application stands out as the final product.

With Early Media, the caller will not be charged until the call is accepted and connected. It allows you to provide interaction between your IVR and an inbound caller before actually connecting the call.

“The express installer adds a new level of simplicity to getting your voice applications up and running. It took only a couple of minutes to install and setup the software, then I was able to start developing our voice messaging application,” said John Pope, President of CenturiSoft.”

Also new in the release is an enhanced VBVoice feature called SIP Early Media, which allows the caller to hear the IVR before the voice call is actually connected. Early Media allows you to provide interaction between your IVR and an inbound caller before actually connecting the call. Now, the caller will not be charged until the call is accepted and connected. This feature proves useful in scenarios where callers are billed for connected calls to your IVR, for example, you require a message be delivered to the caller prior to the connection for information, legal and billing purposes.

“Early Media is a great new VBVoice feature that is perfect for my IVR applications that require per-call billing. With Early Media, I can tell a caller that reaches my IVR that they will be charged before the charges begin. This gives my clients ample time to have payment out, and eliminates the potential for misunderstandings,” said Stefano Favaro, Application Developer at Edistar, a long-standing Pronexus customer.

VBVoice integrates with Microsoft® Visual Studio leveraging familiar programming skills and industry-standard programming languages. It combines an easy-to-use visual call flow environment with fully programmable controls and options like speech recognition and text-to-speech.

VBVoice comes with everything a developer needs to kick start their IVR project, including the award-winning VBVoice IVR toolkit, 2 free VBVoice runtimes for testing, 10 days of free technical support from Pronexus’ IVR experts and a free online training demo. VBVoice is available to download at no charge at www.pronexus.com.

About Pronexus:

Since 1994, Pronexus has delivered proven voice applications and IVR development tools that developers rely on to help them integrate voice with business systems, including unified communications, customer relationship management and field service automation systems. http://www.pronexus.com.

Videos:

Pronexus Vice President of Sales announcing the release of VBVoice 7.1
Chief Architect, Valentin Doroga, talking about the latest release of IVR toolkit, VBVoice 7.1
Pronexus Support Manager, Sean White, discussing the latest release of the award winning IVR toolkit VBVoice

Sangoma Technologies Corporation, leading manufacturer of CTI hardware, based in Canada, has announced that it has acquired “the key assets of the VegaStream Group of Companies, a leading UK-based developer of VOIP gateway appliances”, as per News Release on Sangoma Website!

Sangoma Acquires VegaStream

VegaStream, started in 1998, supplies Vega gateways ( VOIP Gateway) are based on international communications standards, including SIP and H.323 to deliver an open and non-proprietary VoIP solution that can be seamlessly integrated alongside existing communications investments.

Sangoma expects the VegaStream assets to begin to contribute to the company’s earnings during the second half of fiscal 2012 once it has integrated these operations and ramped up production, and be accretive for fiscal 2013.

For complete Press Release : Visit Here.

Most probably, with this acquisition, Sangoma would be able to compete Dialogic Project DiaStar Open source project. It would be interesting now to watch how Sangoma uses award winning VOIP Gateways from VegaStream to compete with Dalogic DiaStar!

Pronexus today announced that their award winning powerful IVR development kit is now available for free along with their announcement of new version VBVoice 7.0 with more features! Whats more, developers will even get two channels free license to be deployed anywhere!

VBVoice 7.0 released and now its free for developers

I think, this revolutionary move is specially aimed at emerging market like India which is very price sensitive. India also has large number of C#, VB.NET developers and with VBVoice being free, India may finally see many IVR developers. Finally, IVR development may go mainstream!

I still remember my conversation with few engineering students a year ago, who asked me how to start IVR development. I advised them that in order to develop IVR Software, one has to be a C++ programmer and also know CTI hardware. I was confronted with few pairs of blank, pleading eyes! They all said, they knew only C3 or VB.NET! They never did any real programming or coding using C++, though many of them read C++ in their Data Structure subject.

Now I can tell anyone, just download VBVoice, use its component/Controls just like a BUTTON in your C# or VB.NET form! And dont worry about those ringing, call pick up, dial tone, engage tone disconnect tone! VBVoice control will take care of them, you concentrate on making your IVR user interface ( IVR Call Flow) more and more user friendly! Also do not forget to use the power of .NET technology provided by Microsoft!

Here is the complete press release from Pronexus :

Pronexus, the developer of the leading Interactive Voice Response (IVR) toolkit Pronexus VBVoice™, announced today a revolutionary move to eliminate barriers to IVR development.

“We are lowering the total cost of IVR development by offering our award-winning IVR toolkit VBVoice free of charge. You can start developing an IVR application without upfront costs. The two runtime licenses included allow you to test and even deploy your application,” said Gary T. Hannah, CEO of Pronexus.

Steve Brown, Pronexus VP of Sales commented: “This change enables Pronexus to rapidly expand its market share especially in emerging geographies like Latin America and Asia. With VBVoice, any small company can afford a quality IVR solution and capitalize on benefits like improved customer service and streamlined internal processes which have an impact on the bottom line. This move also lowers the barrier for mid-sized and large companies to explore what IVR technology can do for their business.”

For complete Press Release Visit this link : Pronexus Eliminates Barriers to Development by Making IVR Toolkit Free, Launches VBVoice 7

The recession has pushed up sales for IVR Software! Many companies have been adopting both hosted/managed IVR solutions, as per latest DMG Consulting LLC, the leading provider of contact center and real-time analytics research, market analysis, business strategy, operations, and technology consulting services which has published a recent report on IVR market trends.

According to the report, “the IVR market is now attracting a lot of attention and investment dollars. Sales of IVRs are growing rapidly based on the strength of new applications, rapid deployments and product innovation from a range of highly competitive hosted/managed service providers.”

“Self-service IVR solutions are important for enterprises in good times and become critical when budgets are tight, because they are highly effective in automating interactions that do not require the cognitive capabilities of live agents,” says Donna Fluss, President of DMG Consulting. “Many of the hosted/managed service IVR providers have come to market with inbound and outbound offerings that are highly responsive to the economic and technical challenges of their customers and this is speeding up the pace of adoption.”

Here is the complete news :

WEST ORANGE, NJ–(MARKET WIRE)–Jun 9, 2009 — DMG Consulting LLC, the leading provider of contact center and real-time analytics research, market analysis, business strategy, operations, and technology consulting services, has published its inaugural Hosted/Managed Service IVR Market Report. This is the most comprehensive, in-depth and timely guide to this high-value and fast-growing sector. Source and Complete Story.

About DMG Consulting LLC

DMG Consulting LLC is an advisory and consulting firm specializing in contact centers and analytics. We are a strategic advisor to contact centers and vendors, and the financial community. Our mission is to help our clients build world-class contact centers by leveraging technology, process and people. We help managers optimize the performance of their contact centers by increasing operational efficiency, providing an outstanding customer experience, enhancing loyalty and increasing sales and profits. And, we assist vendors in developing products and services that deliver differentiated innovation and benefits that suit the current and future needs of end users.

DMG Consulting is the leading provider of contact center and analytics industry research. Our reports cover many sectors, including: Hosted Contact Center Infrastructure, Interactive Voice Response Systems, Contact Center Analytics, Quality Management/Liability Recording, Speech Analytics, Performance Management, Surveying, Workforce Management, and Contact Center Outsourcing.

This is indeed a good news for both CTI vendor as well as IVRS Companies, IVR Consultants.

News about IVR Industry :-

PHOENIX – March 5, 2009 – Syntellect, Inc., a leading provider of contact center management solutions, announced today the release of Syntellect Communications Portal Version 7.2. The Communications Portal is the first of the combined technology efforts resulting from the acquisition of Envox Worldwide in October of last year. A descendant of the award-winning, open, standards-based VoiceXML gateway, Envox Communications Development Platform 7.1, the Communications Portal represents the future of Syntellect’s self-service, IP communications platform offerings.

“The combination of the Syntellect and Envox platforms along with the accompanied development tools expedited our corporate initiative to offer flexible solutions to our customers that are more scalable and provide more robust support for emerging technologies and industry standards,” says J.R. Sloan, vice president of product management and marketing for Syntellect. “We specifically branded this release with the name Communications Portal to more accurately reflect our support for IP communications solutions, including IP telephony, video messaging, SMS and e-mail, as well as traditional voice communications, on a single, cost-effective platform.”

Source : Syntellect Press Release. Click Here to read the on Syntellect Website or

This release contains the following new features:

* Additional Speech Technologies Vendor Support
* Efficiency Enhancements for MRCP V2
* New Features for Syntellect Studio
* CTI Link Resiliency
* Support for Windows Server 2008
The new capabilities included with the Communications Portal 7.2 are in addition to the already extensive list of features that are part of the award-winning solution, including:

* A graphical programming environment that reduces development time by 50% or more
* A proven solution for voice over IP (VoIP) deployments; plus, the flexibility to implement voice solutions in TDM and mixed networks
* An embedded VoiceXML browser for seamless execution of VoiceXML scripts and applications
* Support for Web services, which streamlines integration with enterprise applications and data warehouses
* Compatibility with Syntellect CT Connect™, Syntellect’s industry-leading computer telephony integration (CTI) software, which provides skills-based routing and agent screen pops for contact centers, enabling them to personalize customer interactions and shorten calls
* Numerous integrations for leading telephony and speech products, including the natural language speech recognition technology from Nuance and others
* A reliable runtime environment that has processed billions of calls since its introduction and supports high-density and high-availability applications
* Powerful management tools for easily configuring, monitoring and managing large-scale deployments

To learn more about Syntellect’s Communication Portal click here or email Syntellect at info@syntellect.com.

To read complete Press Release: Click Here.
About Syntellect
At Syntellect, we help our customers create, maintain and continuously improve superior end-to-end service for their customers – personalized service that values their preferences from the way they contact a business, to the level of help desired. We measure our success by our ability to implement and continuously support solutions for our customers. With two decades of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the utilities, financial services, government, high-technology, help desk, consumer products, and healthcare industries.

Syntellect is headquartered in Phoenix, Arizona, with additional offices in North America and the United Kingdom.

For more information about Syntellect, Inc. visit www.syntellect.com

Syntellect Contact:
Bruce Petillo, Marketing Manager
602-789-2755
bpetillo@syntellect.com

With the price hike in Dialogic, many of my clients have been asking me about alternatives. I have also started searching for some alternatives of Dialogic. I will be building a list and comparative article on them. Kindly send me any company.

Here is one company I am looking at presently

AudioCodes Ltd. : AudioCodes Ltd. enables the new voice infrastructure by providing innovative, reliable and cost-effective Voice over Packet technology and Voice Network products to OEMs, network equipment providers and system integrators. AudioCodes provides its customers and partners with a diverse range of flexible, comprehensive media gateway, server and processing technologies, based on VoIPerfect™ – AudioCodes’ underlying, best-of-breed, core media gateway architecture. The company is a market leader in voice compression technology and is a key originator of the ITU G.723.1 standard for the emerging Voice over IP market. AudioCodes voice network products feature media gateway and media server platforms, which function as core gateways or CPE voice gateways for packet-based applications in the wireline, wireless, broadband access, and enhanced voice services markets. AudioCodes enabling technology products include VoIP, CTI and call logging communication boards, VoIP media gateway processors and modules.

Partnering with AudioCodes enables OEMs, Network Equipment Providers, Systems Integrators and Enterprises to build cutting-edge solutions based on AudioCodes’ reliable, flexible, and comprehensive technology offerings – all under one roof.

The company’s shares are traded on NASDAQ (symbol: AUDC) and the Tel Aviv Stock Exchange. AudioCodes’ headquarters and R&D facilities are located in Lod, Israel, with U.S. headquarters in San Jose, California. Additional offices are in Boston (MA), Chicago (IL), Research Triangle Park (NC), Somerset (NJ) Beijing, Tokyo, Paris and London.

Dialogic Corporation Enters into Agreement to Acquire NMS Communications Platforms Business!

MONTREAL, Quebec. September 12, 2008 – Dialogic Corporation (“Dialogic”) announced today that it had entered into a definitive agreement with NMS Communications Corporation (“NMS”) through which Dialogic plans to acquire the NMS Communications Platforms business, which provides enabling technology and tools for value-added services in mobile telecommunications. The NMS Communications Platforms business features the Open Access family of boards and APIs including PacketMedia Host Media Processing, and the AG series, TX series, CG series, MG series as well as the Vision family of servers and gateways.

Under the terms of the definitive agreement, Dialogic plans to acquire the NMS Communications Platforms business and associated assets and agreed upon liabilities for total consideration of $28M in cash, subject to certain adjustments set forth in such definitive agreement. The transaction has been unanimously approved by NMS’s board of directors and is expected to close in the fourth quarter of 2008 subject to the receipt of required regulatory approvals and satisfaction of customary closing conditions. The transaction is also subject to approval by the stockholders of NMS, and a special meeting of NMS’s stockholders is anticipated to be held during the fourth quarter of 2008.

“The mobile value added service market segment is a critical growth area for Dialogic and, as such, NMS’s products and employees will be an important asset to us going forward. The inclusion of video as an increasingly important element of a typical mobile phone call is an important investment area for Dialogic. Combining the Dialogic® video technology with the NMS Vision product line will enable a quicker time to market and a more complete product offering than either of us could have provided on our own”, said Nick Jensen, Dialogic’s President and CEO. “NMS’s excellent high density technology enabling boards will also complement the current Dialogic TDM, IP and hybrid technology enabling offerings.”

“We are pleased that Dialogic is acquiring the NMS Communications Platforms business”, said Bob Schechter, NMS’s Chairman and CEO. “We believe that Dialogic will be a great supplier of superior technology and innovation to the NMS customer base, including LiveWire Mobile, going forward.”

Fort Complete Story Click Here.