From the category archives:

Breaking News

IVR (Interactive Voice Response) Market to Grow to $2.7 Billion by 2011

by Uttam Pegu on June 10, 2009

The recession has pushed up sales for IVR Software! Many companies have been adopting both hosted/managed IVR solutions, as per latest DMG Consulting LLC, the leading provider of contact center and real-time analytics research, market analysis, business strategy, operations, and technology consulting services which has published a recent report on IVR market trends.
According to [...]

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Syntellect Inc. Launches Communications Portal 7.2

by Uttam Pegu on March 16, 2009

News about IVR Industry :-
PHOENIX – March 5, 2009 – Syntellect, Inc., a leading provider of contact center management solutions, announced today the release of Syntellect Communications Portal Version 7.2. The Communications Portal is the first of the combined technology efforts resulting from the acquisition of Envox Worldwide in October of last year. A descendant [...]

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ALTERNATIVES TO DIALOGIC – PART 1

by Uttam Pegu on October 2, 2008

With the price hike in Dialogic, many of my clients have been asking me about alternatives. I have also started searching for some alternatives of Dialogic. I will be building a list and comparative article on them. Kindly send me any company.
Here is one company I am looking at presently
AudioCodes Ltd. : AudioCodes Ltd. [...]

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DIALOGIC ON PROWL, AGAIN!

by Uttam Pegu on September 14, 2008

Dialogic Corporation Enters into Agreement to Acquire NMS Communications Platforms Business!
MONTREAL, Quebec. September 12, 2008 – Dialogic Corporation (“Dialogic”) announced today that it had entered into a definitive agreement with NMS Communications Corporation (“NMS”) through which Dialogic plans to acquire the NMS Communications Platforms business, which provides enabling technology and tools for value-added services in [...]

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