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ALTERNATIVES TO DIALOGIC – PART IV

After more searches and after getting comments about more CTI Companies,

[With the price hike in Dialogic, many of my clients have been asking me about alternatives. I have also started searching for some alternatives of Dialogic. I will be building a list and comparative article on them. Kindly send me any company.]

Here is another company I am looking at:-

Synaway Information Engineering Co. Ltd

About the company :

Synway specializes in designing hardware/software building blocks for use in Computer Telephony Integration (CTI) applications, such as IVR,Call Center, Recording, Unified Messaging and Value-Added Service (VAS) in both PSTN and IP environments. Our products feature rich media processing resources including Fax, conferencing, Codecs, echo cancellation and call control with an array of signaling capability for SIP, SS7 packets, ISDN and CAS in worldwide IP/T1/E1/Analog networks.

In the past two decades, Synway has attracted CTI solution providers through superior service, field-proven products and matchless pricing for the highly reliable Telco and enterprise communications platform. With internally coordinatedMaximal Support Value (MSV) System, our service engineers provide pre-sales consulting, development support, and after-sales service, so you can monitor the service process effortlessly. Synway’s competitive pricing will ensure your matchless competitiveness in any project bidding or distribution-channel expansion globally. Our products have been applied by hundreds of customers worldwide.

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In fact, I am trying to configure and handle few calls using a card from them HD-240 using SS7 and ISUP.

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{ 3 comments… add one }
  • Jayakrishnan K November 21, 2008, 2:41 am

    Synway is hard to configure and involves copying around config files. They do have a gui config dialog, but the less said of it, the better. You will know why when you see it.

    However the synway support is extremely good and does a pretty good job helping out with issues. The api is more or less functional, card is priced well and they do have a complete range of products, so it is well worth a look.

    Perhaps the only thing lacking is the presence of a distributor in India. Something they will need to rectify to ensure faster adoption.

  • Abhishek Mittal January 18, 2009, 1:05 am

    24th Ovtober….20th November….and now this is 18th Jan……..No new story…
    I think we will learn ivrs building in next 9-10 years…will we ?
    we, the knowledge hunger people eagerly wait for a new story…..
    and can we get chance to build ivrs actually and practically by ourself ?

  • Uttam Pegu February 19, 2009, 3:48 am

    Hmm, Sorry for delay in uploading new topic. I have added new topic again.

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